thank you, Scott. We have never had a time problem scanning the .mbx files before. By quarantining the files, it does all of them in the user's box: mbx, sent, delted, etc. It shows up in Norton as such:
File: D:\IMail\users\username\main.~bx Clean Failed - quarantine succeeded. Access Denied. As far as getting rid of the virus, we cannot find any signs of virus infection anywhere. And, this happens when *any* user logs on to web messaging. Nothing occurs when using a client, such as O/E. Tom ----- Original Message ----- From: "R. Scott Perry" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, May 16, 2002 10:08 AM Subject: Re: [IMail Forum] Web Messaging & Backdoor.Trojan > > >When a Web Messaging user logs on to their account on any computer, it takes > >forever to open the main page, and perform any actions. > > > >The kicker is, anytime they log on to their web messaging account, we see > >floods of backdoor.trojan alerts from Norton Corporate Anti-Virus on the > >server as the trojan goes for every box in their account. Once logged off, > >the activity stops. > > Well, that's why it takes them a long time to get to the main page. > > You have an AV program that is scanning the .mbx file, which can take a lot > of time for large .mbx files. > > >The Win2K server housing Imail is not infected, and quarantines the infected > >files. > > What files? The main.mbx file? If that happens, the user won't be able to > get any of their E-mail (virus-laden or not). > > >I would love to hear some comments as to what we can do to stop this from > >happening, if at all possible. The time it takes to perform activities in > >their Web Messaging account is prohibitive. > > Well, getting rid of the virus is the first step. You might want to > consider using a program designed to scan E-mail for viruses, such as our > Declude Virus or IMail AntiVirus. That way, the user shouldn't get a copy > of the virus in their mailbox in the first place. And, by not having to > scan the .mbx files, access to their E-mail will be faster and you won't > have to deal with all those virus warnings. And, as a bonus, the sender > (and recipient and others, if you want) of the virus will receive a > notification that they were sending a virus. And, all types of viruses can > get caught (scanning an .mbx file with a standard virus scanner may only > catch a handful of viruses, such as only HTML viruses). > > -Scott > --- > Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for > IMail. http://www.declude.com > > --- > [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Please visit the Knowledge Base for answers to frequently asked > questions: http://www.ipswitch.com/support/IMail/ > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
