Wayne, I received your reply and I kind of understand why you wanted to send it to my personal address. However, I think it is best to keep IMail-related discussions public -- even at the possible cost of entailing negative comments from others. The IMail Forum is a *public* discussion list and we all benefit from people posting their positive or negative findings about IMail Server.
I also understand that you are dissatisfied with Ipswitch Support as you stated in your message to me. Several Forum members have expressed the same feeling but it seems to me that the best way to have this situation remedied is to post to the list, preferably using language that is not abrasive, so that the Ipswitch staff -- who informally monitor this list -- are aware of concerns regarding support in the context of paid Service Agreements. Writing directly to me about this issue is not all that useful in informing Ipswitch of your predicament or wishes and, in my view, is uncalled for. Let's remember that the IMail Forum is a technical discussion list for professional [I]mail administrators, as opposed to some form of IRC chat room where one can elect to go off-channel to conduct personal discussions. (Even then, it is considered polite to ask first if the recipient wants to "chat" privately.) None of the above should be construed as being voluntarily harsh, even though it may be perceived as such. I simply wanted to convey the idea that most of us strive to keep the IMail Forum an attractive and informative place to discuss technical issues related to IMail. Regards, Guy P.S. I shall post only my reply to the Forum so that your original e-mail sent directly to me does not show up. However, please refrain from writing directly to members of this Forum unless you have been expressly told that you may. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
