Customer calls, we set the password. He gets happy. Then he calls the following day
all p-o-ed and paranoid, saying that he can't logon anymore and someone must have
hacked in and changed his password.
-----Original Message-----
From: Eric Shanbrom [mailto:[EMAIL PROTECTED]]
Sent: Tue 1/21/2003 5:55 PM
To: [EMAIL PROTECTED]
Cc:
Subject: Re: [IMail Forum] suspend user account
What do you have to do to get it working again?
Eric S
----- Original Message -----
From: "Andrey Fyodorov" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, January 21, 2003 4:50 PM
Subject: [IMail Forum] suspend user account
What would cause a user account to become suspended?
Multiple incorrect password entries?
We are dealing with a very upset customer who thinks that someone is
changing his password. And he is insisting that our service sucks because
hackers can change his password.
One of my guesses is that maybe he tries to enter his password incorrectly a
few times in a row and gets locked out. Is there a lockout feature in Imail?
Or maybe he has a POP3 client running somewhere with an old password that
checks for new mail every minute and gets him locked out.
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