That's what I told our customer support guys. The customer must be doing it to 
himself, maybe because he wants us to feel bad for him. I think there is a term for 
this - Munchhausen's syndrome.

        -----Original Message----- 
        From: Sanford Whiteman [mailto:[EMAIL PROTECTED]] 
        Sent: Tue 1/21/2003 8:14 PM 
        To: Andrey Fyodorov 
        Cc: 
        Subject: Re[2]: [IMail Forum] suspend user account
        
        

        > Customer  calls,  we  set the password. He gets happy. Then he calls
        > the  following  day  all  p-o-ed  and paranoid, saying that he can't
        > logon  anymore  and  someone  must  have  hacked  in and changed his
        > password.
        
        NumLock  on  at  boot...?  This  is  sounding more and more like pilot
        error, since you have suspension off.
        
        -Sandy
        
        
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