[IMail Forum] Idle Timeout

[Heimir Eidskrem]

One of my customers called and told us that several emails from a certain individual is missing.   When I looked in the log files I noticed that the connection gets established but the next line I find for the process reads   Idle timeout   I did a search in the archives and found that someone else did experience the same.  The response was that the TCP/IP connection dropped.   The provider that is trying to send the mail is Internet America.   I am not sure why the connection would drop like that for the same email address every time he send mail today.   We are on a 100MB Fiber connection and Internet America should be on a pretty big connection.   Not sure where to look or how to solve it. Not even sure the problem is on my side or theirs but of course I am blaming them until proved wrong :)   Could some one point me in the right direction here?   Heimir