Robert, By any chance is IMail installed in a folder whose name/path has a 'space' in it (like: Program Files)? Earlier versions of IMail did have queue problems when the above was true.
Yes, you should see Queue runs on a regular basis (Retry time) with the correct log settings (which I would say yours are as SMTP seems to be in debug and/or verbose). My first thought was the Domain Skipping, but I see that has been suggested already. For #3, did you also look for any 'orphaned' IP/domains when you checked the registry? An orphan being an IP or Virtual domain key without an associated hostname key or a hostname key without its IP/VD key. HTH, Dan Donnelly ----- Original Message ----- From: "Robert Fairburn" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, July 16, 2003 2:20 PM Subject: [IMail Forum] Queue Manager and Imail 8.0/8.01 > I am having a problem with messages retrying if the first try to send a message fails (status=3). Basically, as far as I can tell, the queue manager never automatically tries additional queue runs. Below I show the log of 2 messages as they pass through my server. The first is trying to send to a roadrunner address that seems to be having trouble with several of its mx servers, and the second returned an error to retry later. > > > 07:16 11:11 SMTPD(008E00AA) [12.167.74.192] connect 12.167.77.105 port 1464 > 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] HELO computer > 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] MAIL FROM: <[EMAIL PROTECTED]> > 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] RCPT TO: <[EMAIL PROTECTED]> > 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] d:\imail\spool\D793a008e00aac716.SMD 68861 > 07:16 11:11 SMTP-(00000000) Info - Adding Queue file d:\imail\spool\Q793a008e00aac716.SMD > 07:16 11:11 SMTP-(00D4028F) processing d:\imail\spool\Q793a008e00aac716.SMD > 07:16 11:11 SMTP-(00D4028F) [x] looking up wi.rr.com in HOSTS and MX > 07:16 11:11 SMTP-(00D4028F) Trying wi.rr.com (0) > 07:16 11:11 SMTP-(00D4028F) [x] Connecting socket to service <SMTP> on host <wi.rr.com> using protocol <tcp> > 07:16 11:11 SMTP-(00D4028F) [x] using source IP for MAIL.LVNWORTH.COM [12.167.74.192] > 07:16 11:11 SMTP-(00D4028F) MX connect fail "24.94.163.190" > 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.94.165.190" > 07:16 11:12 SMTP-(00D4028F) MX connect fail "66.75.160.12" > 07:16 11:12 SMTP-(00D4028F) MX connect fail "66.75.160.13" > 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.93.35.210" > 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.30.200.18" > 07:16 11:12 SMTP-(00D4028F) requeuing d:\imail\spool\Q793a008e00aac716.SMD R0 T1 > 07:16 11:12 SMTP-(00D4028F) finished d:\imail\spool\Q793a008e00aac716.SMD status=3 > > -------------------------------------------------------------------- ----------------------------------------- > > 07:16 11:51 SMTPD(000801B0) [12.167.74.192] connect 12.167.76.138 port 1125 > 07:16 11:51 SMTPD(000801B0) [12.167.76.138] HELO pavilion > 07:16 11:51 SMTPD(000801B0) [12.167.76.138] MAIL FROM: <[EMAIL PROTECTED]> > 07:16 11:51 SMTPD(000801B0) [12.167.76.138] RCPT TO: <[EMAIL PROTECTED]> > 07:16 11:51 SMTPD(000801B0) [12.167.76.138] d:\imail\spool\D827e000801b0f72f.SMD 2313 > 07:16 11:51 SMTP-(00000000) Info - Adding Queue file d:\imail\spool\Q827e000801b0f72f.SMD > 07:16 11:51 SMTP-(00D403BE) processing d:\imail\spool\Q827e000801b0f72f.SMD > 07:16 11:51 SMTP-(00D403BE) [x] looking up midkan.net in HOSTS and MX > 07:16 11:51 SMTP-(00D403BE) Trying midkan.net (0) > 07:16 11:51 SMTP-(00D403BE) [x] Connecting socket to service <SMTP> on host <midkan.net> using protocol <tcp> > 07:16 11:51 SMTP-(00D403BE) [x] using source IP for MAIL.LVNWORTH.COM [12.167.74.192] > 07:16 11:51 SMTP-(00D403BE) Connect midkan.net [12.158.35.251:25] (1) > 07:16 11:51 SMTP-(00D403BE) 220 Postini ESMTP r3_3_0c2 ready. CA Business and Professions Code Section 17538.45 forbids use of this system for unsolicited electronic mail advertisements. > 07:16 11:51 SMTP-(00D403BE) >EHLO MAIL.LVNWORTH.COM > 07:16 11:51 SMTP-(00D403BE) 250-Postini says hello back > 07:16 11:51 SMTP-(00D403BE) 250-8BITMIME > 07:16 11:51 SMTP-(00D403BE) 250 HELP > 07:16 11:51 SMTP-(00D403BE) >MAIL FROM:<[EMAIL PROTECTED]> > 07:16 11:51 SMTP-(00D403BE) 250 Ok > 07:16 11:51 SMTP-(00D403BE) >RCPT To:<[EMAIL PROTECTED]> > 07:16 11:51 SMTP-(00D403BE) 451 Can't connect to midkan.net - psmtp > 07:16 11:51 SMTP-(00D403BE) >QUIT > 07:16 11:51 SMTP-(00D403BE) 221 Catch you later > 07:16 11:51 SMTP-(00D403BE) [u] closing socket (u) > 07:16 11:51 SMTP-(00D403BE) requeuing d:\imail\spool\Q827e000801b0f72f.SMD R0 T1 > 07:16 11:51 SMTP-(00D403BE) finished d:\imail\spool\Q827e000801b0f72f.SMD status=3 > > -------------------------------------------------------------------- ----------------------------------------- > > In both of these examples, the messages do get placed back in the queue for delivery later on, but are never automatically sent. I have tracked many messages like these, and even after 24 hours they do not resend. If I go to the Imail Web Administration page (http://imail_Server:8181) and click on View Spool Directory, I can see them in the Waiting Items section. If I click Send All the messages are usually sent flawlessly on the retry (both the above examples were), and I get a message like this in my log: > > 07:16 08:06 SMTP-(00000000) Info - Queue manager starting Queue run 1 > > Should I be seeing a message like that on regular intervals? I never see one unless I manually click Send All. > > > The server is currently running Imail 8.01 (with HotFix 1 installed) along with Declude for virus scanning. Below I list a brief history of the things that I have tried to correct this problem, most at the recommendation of the ipswitch technical support staff: > > 1.) Disabled DNS Caching and Failed Domain skipping as messages like the first example might be automatically failed on future retries. > 2.) Reinstalled Imail 8 and then Re-applied the 8.01patch and the subsequent hotfix. > 3.) Verified all domains and their associated IP addresses in the system registry to ensure they match. > 4.) Lowered the Retry Timer in the Queue Manager to 25 minutes. > 5.) Increased the number of Retry Threads to 30. > 6.) Disabled Declude completely (used smtp32.exe for delivery), but since then have reactivated it. > 7.) Contacted ipswitch technical support numerous times regarding this problem. At this point they would like me to deactivate declude again for 24 hours and send them a whole days log. I am unable to do this as I cannot leave my customers vulnerable to viruses (On a typical day we block over 5000 virus infected messages, and for this reason the General Manager is apprehensive about deactivating this for over an hour at a time). > > Everything else appears to be running normally. We had 2 instances where the queue manager stopped sending messages, but after 8.01HF1 I have not seen that particular problem return. > > Any help would be apppreciated. Thanks, > Robert A. Fairburn III > Network Administrator > > Leavenworth Online > 4501 Commercial Place > Leavenworth, KS 66048 > (913) 727-2225 > http://www.lvnworth.com > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
