I am having a problem that started over the weekend. The mail server has had this failure twice Once on sunday and once today.
07:16 06:20 SMTP-(00000374) MX connect fail "12.9.25.248" "12.9.25.248" is our outbound gateway and secondary MX 07:16 06:47 SMTPD(03270146) [12.9.25.248] HELO ns2.ssc-isp.net 07:16 06:47 SMTPD(03270146) [12.9.25.248] MAIL From:<[EMAIL PROTECTED]> 07:16 06:47 SMTPD(03270146) [12.9.25.248] RCPT To:<[EMAIL PROTECTED]> 07:16 06:47 SMTPD(03270146) [12.9.25.248] D:\IMAIL\spool\D5778032701463eb5.SMD 7933 These line show imail receiving mail from the gateway machine which tell me other mail servers can connect and send mail to it(the gateway). When I reboot Imail it can then send to the gateway. Imail 7.15 Any one know what I should look at to correct this problem???? Kevin Bilbee Standard Abrasives, Inc. > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Daniel Donnelly > Sent: Wednesday, July 16, 2003 2:10 PM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] Queue Manager and Imail 8.0/8.01 > > > Robert, > > By any chance is IMail installed in a folder whose name/path has a > 'space' in it (like: Program Files)? Earlier versions of IMail did > have queue problems when the above was true. > > Yes, you should see Queue runs on a regular basis (Retry time) with > the correct log settings (which I would say yours are as SMTP seems to > be in debug and/or verbose). > > My first thought was the Domain Skipping, but I see that has been > suggested already. > > For #3, did you also look for any 'orphaned' IP/domains when you > checked the registry? An orphan being an IP or Virtual domain key > without an associated hostname key or a hostname key without its IP/VD > key. > > HTH, > Dan Donnelly > > ----- Original Message ----- > From: "Robert Fairburn" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Wednesday, July 16, 2003 2:20 PM > Subject: [IMail Forum] Queue Manager and Imail 8.0/8.01 > > > > I am having a problem with messages retrying if the first try to > send a message fails (status=3). Basically, as far as I can tell, the > queue manager never automatically tries additional queue runs. Below > I show the log of 2 messages as they pass through my server. The > first is trying to send to a roadrunner address that seems to be > having trouble with several of its mx servers, and the second returned > an error to retry later. > > > > > > 07:16 11:11 SMTPD(008E00AA) [12.167.74.192] connect 12.167.77.105 > port 1464 > > 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] HELO computer > > 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] MAIL FROM: > <[EMAIL PROTECTED]> > > 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] RCPT TO: > <[EMAIL PROTECTED]> > > 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] > d:\imail\spool\D793a008e00aac716.SMD 68861 > > 07:16 11:11 SMTP-(00000000) Info - Adding Queue file > d:\imail\spool\Q793a008e00aac716.SMD > > 07:16 11:11 SMTP-(00D4028F) processing > d:\imail\spool\Q793a008e00aac716.SMD > > 07:16 11:11 SMTP-(00D4028F) [x] looking up wi.rr.com in HOSTS and MX > > 07:16 11:11 SMTP-(00D4028F) Trying wi.rr.com (0) > > 07:16 11:11 SMTP-(00D4028F) [x] Connecting socket to service <SMTP> > on host <wi.rr.com> using protocol <tcp> > > 07:16 11:11 SMTP-(00D4028F) [x] using source IP for > MAIL.LVNWORTH.COM [12.167.74.192] > > 07:16 11:11 SMTP-(00D4028F) MX connect fail "24.94.163.190" > > 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.94.165.190" > > 07:16 11:12 SMTP-(00D4028F) MX connect fail "66.75.160.12" > > 07:16 11:12 SMTP-(00D4028F) MX connect fail "66.75.160.13" > > 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.93.35.210" > > 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.30.200.18" > > 07:16 11:12 SMTP-(00D4028F) requeuing > d:\imail\spool\Q793a008e00aac716.SMD R0 T1 > > 07:16 11:12 SMTP-(00D4028F) finished > d:\imail\spool\Q793a008e00aac716.SMD status=3 > > > > -------------------------------------------------------------------- > ----------------------------------------- > > > > 07:16 11:51 SMTPD(000801B0) [12.167.74.192] connect 12.167.76.138 > port 1125 > > 07:16 11:51 SMTPD(000801B0) [12.167.76.138] HELO pavilion > > 07:16 11:51 SMTPD(000801B0) [12.167.76.138] MAIL FROM: > <[EMAIL PROTECTED]> > > 07:16 11:51 SMTPD(000801B0) [12.167.76.138] RCPT TO: > <[EMAIL PROTECTED]> > > 07:16 11:51 SMTPD(000801B0) [12.167.76.138] > d:\imail\spool\D827e000801b0f72f.SMD 2313 > > 07:16 11:51 SMTP-(00000000) Info - Adding Queue file > d:\imail\spool\Q827e000801b0f72f.SMD > > 07:16 11:51 SMTP-(00D403BE) processing > d:\imail\spool\Q827e000801b0f72f.SMD > > 07:16 11:51 SMTP-(00D403BE) [x] looking up midkan.net in HOSTS and > MX > > 07:16 11:51 SMTP-(00D403BE) Trying midkan.net (0) > > 07:16 11:51 SMTP-(00D403BE) [x] Connecting socket to service <SMTP> > on host <midkan.net> using protocol <tcp> > > 07:16 11:51 SMTP-(00D403BE) [x] using source IP for > MAIL.LVNWORTH.COM [12.167.74.192] > > 07:16 11:51 SMTP-(00D403BE) Connect midkan.net [12.158.35.251:25] > (1) > > 07:16 11:51 SMTP-(00D403BE) 220 Postini ESMTP r3_3_0c2 ready. CA > Business and Professions Code Section 17538.45 forbids use of this > system for unsolicited electronic mail advertisements. > > 07:16 11:51 SMTP-(00D403BE) >EHLO MAIL.LVNWORTH.COM > > 07:16 11:51 SMTP-(00D403BE) 250-Postini says hello back > > 07:16 11:51 SMTP-(00D403BE) 250-8BITMIME > > 07:16 11:51 SMTP-(00D403BE) 250 HELP > > 07:16 11:51 SMTP-(00D403BE) >MAIL FROM:<[EMAIL PROTECTED]> > > 07:16 11:51 SMTP-(00D403BE) 250 Ok > > 07:16 11:51 SMTP-(00D403BE) >RCPT To:<[EMAIL PROTECTED]> > > 07:16 11:51 SMTP-(00D403BE) 451 Can't connect to midkan.net - psmtp > > 07:16 11:51 SMTP-(00D403BE) >QUIT > > 07:16 11:51 SMTP-(00D403BE) 221 Catch you later > > 07:16 11:51 SMTP-(00D403BE) [u] closing socket (u) > > 07:16 11:51 SMTP-(00D403BE) requeuing > d:\imail\spool\Q827e000801b0f72f.SMD R0 T1 > > 07:16 11:51 SMTP-(00D403BE) finished > d:\imail\spool\Q827e000801b0f72f.SMD status=3 > > > > -------------------------------------------------------------------- > ----------------------------------------- > > > > In both of these examples, the messages do get placed back in the > queue for delivery later on, but are never automatically sent. I have > tracked many messages like these, and even after 24 hours they do not > resend. If I go to the Imail Web Administration page > (http://imail_Server:8181) and click on View Spool Directory, I can > see them in the Waiting Items section. If I click Send All the > messages are usually sent flawlessly on the retry (both the above > examples were), and I get a message like this in my log: > > > > 07:16 08:06 SMTP-(00000000) Info - Queue manager starting Queue run > 1 > > > > Should I be seeing a message like that on regular intervals? I never > see one unless I manually click Send All. > > > > > > The server is currently running Imail 8.01 (with HotFix 1 installed) > along with Declude for virus scanning. Below I list a brief history > of the things that I have tried to correct this problem, most at the > recommendation of the ipswitch technical support staff: > > > > 1.) Disabled DNS Caching and Failed Domain skipping as messages like > the first example might be automatically failed on future retries. > > 2.) Reinstalled Imail 8 and then Re-applied the 8.01patch and the > subsequent hotfix. > > 3.) Verified all domains and their associated IP addresses in the > system registry to ensure they match. > > 4.) Lowered the Retry Timer in the Queue Manager to 25 minutes. > > 5.) Increased the number of Retry Threads to 30. > > 6.) Disabled Declude completely (used smtp32.exe for delivery), but > since then have reactivated it. > > 7.) Contacted ipswitch technical support numerous times regarding > this problem. At this point they would like me to deactivate declude > again for 24 hours and send them a whole days log. I am unable to do > this as I cannot leave my customers vulnerable to viruses (On a > typical day we block over 5000 virus infected messages, and for this > reason the General Manager is apprehensive about deactivating this for > over an hour at a time). > > > > Everything else appears to be running normally. We had 2 instances > where the queue manager stopped sending messages, but after 8.01HF1 I > have not seen that particular problem return. > > > > Any help would be apppreciated. Thanks, > > Robert A. Fairburn III > > Network Administrator > > > > Leavenworth Online > > 4501 Commercial Place > > Leavenworth, KS 66048 > > (913) 727-2225 > > http://www.lvnworth.com > > > > > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
