Robert, Well a couple of ideas, but no fixes.
If you stop/start SMTP service, do the stalled messages get sent? How about if you do the same for Queue Manager? Maybe a copy of the Q and D files for one of the stalled message could be sent to Support for detailed checking? By any chance was IMail installed to the C drive any time in the past? Maybe there are still some files/folders left over from that install or something in the registry still showing c:? Does this server have a large volume of email per day? Thinking about the Listen Pipes setting, but just a WAG (Wild A$$ed Guess). I remember an instance where a person had a space character in one of his OHN/Host Alias fields and that caused really weird problems... If I recall correctly, it was at the end of his hostname, so only by editing each field in each domain, could it be seen. Sorry, I don't have more ideas... Dan Donnelly ----- Original Message ----- From: "Robert Fairburn" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, July 16, 2003 5:19 PM Subject: Re: [IMail Forum] Queue Manager and Imail 8.0/8.01 > Dan, > > Imail is installed in the D:\Imail directory. There should be no spaces in any of the folder names. > > I didn't see any orphaned domains at all in the registry when I looked. Every IP listed had a matching domain and every domain had a matching IP. > > Any other ideas? > > Thanks, > Robert A. Fairburn III > Network Administrator > > Leavenworth Online > 4501 Commercial Place > Leavenworth, KS 66048 > (913) 727-2225 > http://www.lvnworth.com > > > > ---------- Original Message ---------------------------------- > From: "Daniel Donnelly" <[EMAIL PROTECTED]> > Reply-To: [EMAIL PROTECTED] > Date: Wed, 16 Jul 2003 17:09:52 -0400 > > >Robert, > > > >By any chance is IMail installed in a folder whose name/path has a > >'space' in it (like: Program Files)? Earlier versions of IMail did > >have queue problems when the above was true. > > > >Yes, you should see Queue runs on a regular basis (Retry time) with > >the correct log settings (which I would say yours are as SMTP seems to > >be in debug and/or verbose). > > > >My first thought was the Domain Skipping, but I see that has been > >suggested already. > > > >For #3, did you also look for any 'orphaned' IP/domains when you > >checked the registry? An orphan being an IP or Virtual domain key > >without an associated hostname key or a hostname key without its IP/VD > >key. > > > >HTH, > >Dan Donnelly > > > >----- Original Message ----- > >From: "Robert Fairburn" <[EMAIL PROTECTED]> > >To: <[EMAIL PROTECTED]> > >Sent: Wednesday, July 16, 2003 2:20 PM > >Subject: [IMail Forum] Queue Manager and Imail 8.0/8.01 > > > > > >> I am having a problem with messages retrying if the first try to > >send a message fails (status=3). Basically, as far as I can tell, the > >queue manager never automatically tries additional queue runs. Below > >I show the log of 2 messages as they pass through my server. The > >first is trying to send to a roadrunner address that seems to be > >having trouble with several of its mx servers, and the second returned > >an error to retry later. > >> > >> > >> 07:16 11:11 SMTPD(008E00AA) [12.167.74.192] connect 12.167.77.105 > >port 1464 > >> 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] HELO computer > >> 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] MAIL FROM: > ><[EMAIL PROTECTED]> > >> 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] RCPT TO: > ><[EMAIL PROTECTED]> > >> 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] > >d:\imail\spool\D793a008e00aac716.SMD 68861 > >> 07:16 11:11 SMTP-(00000000) Info - Adding Queue file > >d:\imail\spool\Q793a008e00aac716.SMD > >> 07:16 11:11 SMTP-(00D4028F) processing > >d:\imail\spool\Q793a008e00aac716.SMD > >> 07:16 11:11 SMTP-(00D4028F) [x] looking up wi.rr.com in HOSTS and MX > >> 07:16 11:11 SMTP-(00D4028F) Trying wi.rr.com (0) > >> 07:16 11:11 SMTP-(00D4028F) [x] Connecting socket to service <SMTP> > >on host <wi.rr.com> using protocol <tcp> > >> 07:16 11:11 SMTP-(00D4028F) [x] using source IP for > >MAIL.LVNWORTH.COM [12.167.74.192] > >> 07:16 11:11 SMTP-(00D4028F) MX connect fail "24.94.163.190" > >> 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.94.165.190" > >> 07:16 11:12 SMTP-(00D4028F) MX connect fail "66.75.160.12" > >> 07:16 11:12 SMTP-(00D4028F) MX connect fail "66.75.160.13" > >> 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.93.35.210" > >> 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.30.200.18" > >> 07:16 11:12 SMTP-(00D4028F) requeuing > >d:\imail\spool\Q793a008e00aac716.SMD R0 T1 > >> 07:16 11:12 SMTP-(00D4028F) finished > >d:\imail\spool\Q793a008e00aac716.SMD status=3 > >> > >> ------------------------------------------------------------------- - > >----------------------------------------- > >> > >> 07:16 11:51 SMTPD(000801B0) [12.167.74.192] connect 12.167.76.138 > >port 1125 > >> 07:16 11:51 SMTPD(000801B0) [12.167.76.138] HELO pavilion > >> 07:16 11:51 SMTPD(000801B0) [12.167.76.138] MAIL FROM: > ><[EMAIL PROTECTED]> > >> 07:16 11:51 SMTPD(000801B0) [12.167.76.138] RCPT TO: > ><[EMAIL PROTECTED]> > >> 07:16 11:51 SMTPD(000801B0) [12.167.76.138] > >d:\imail\spool\D827e000801b0f72f.SMD 2313 > >> 07:16 11:51 SMTP-(00000000) Info - Adding Queue file > >d:\imail\spool\Q827e000801b0f72f.SMD > >> 07:16 11:51 SMTP-(00D403BE) processing > >d:\imail\spool\Q827e000801b0f72f.SMD > >> 07:16 11:51 SMTP-(00D403BE) [x] looking up midkan.net in HOSTS and > >MX > >> 07:16 11:51 SMTP-(00D403BE) Trying midkan.net (0) > >> 07:16 11:51 SMTP-(00D403BE) [x] Connecting socket to service <SMTP> > >on host <midkan.net> using protocol <tcp> > >> 07:16 11:51 SMTP-(00D403BE) [x] using source IP for > >MAIL.LVNWORTH.COM [12.167.74.192] > >> 07:16 11:51 SMTP-(00D403BE) Connect midkan.net [12.158.35.251:25] > >(1) > >> 07:16 11:51 SMTP-(00D403BE) 220 Postini ESMTP r3_3_0c2 ready. CA > >Business and Professions Code Section 17538.45 forbids use of this > >system for unsolicited electronic mail advertisements. > >> 07:16 11:51 SMTP-(00D403BE) >EHLO MAIL.LVNWORTH.COM > >> 07:16 11:51 SMTP-(00D403BE) 250-Postini says hello back > >> 07:16 11:51 SMTP-(00D403BE) 250-8BITMIME > >> 07:16 11:51 SMTP-(00D403BE) 250 HELP > >> 07:16 11:51 SMTP-(00D403BE) >MAIL FROM:<[EMAIL PROTECTED]> > >> 07:16 11:51 SMTP-(00D403BE) 250 Ok > >> 07:16 11:51 SMTP-(00D403BE) >RCPT To:<[EMAIL PROTECTED]> > >> 07:16 11:51 SMTP-(00D403BE) 451 Can't connect to midkan.net - psmtp > >> 07:16 11:51 SMTP-(00D403BE) >QUIT > >> 07:16 11:51 SMTP-(00D403BE) 221 Catch you later > >> 07:16 11:51 SMTP-(00D403BE) [u] closing socket (u) > >> 07:16 11:51 SMTP-(00D403BE) requeuing > >d:\imail\spool\Q827e000801b0f72f.SMD R0 T1 > >> 07:16 11:51 SMTP-(00D403BE) finished > >d:\imail\spool\Q827e000801b0f72f.SMD status=3 > >> > >> ------------------------------------------------------------------- - > >----------------------------------------- > >> > >> In both of these examples, the messages do get placed back in the > >queue for delivery later on, but are never automatically sent. I have > >tracked many messages like these, and even after 24 hours they do not > >resend. If I go to the Imail Web Administration page > >(http://imail_Server:8181) and click on View Spool Directory, I can > >see them in the Waiting Items section. If I click Send All the > >messages are usually sent flawlessly on the retry (both the above > >examples were), and I get a message like this in my log: > >> > >> 07:16 08:06 SMTP-(00000000) Info - Queue manager starting Queue run > >1 > >> > >> Should I be seeing a message like that on regular intervals? I never > >see one unless I manually click Send All. > >> > >> > >> The server is currently running Imail 8.01 (with HotFix 1 installed) > >along with Declude for virus scanning. Below I list a brief history > >of the things that I have tried to correct this problem, most at the > >recommendation of the ipswitch technical support staff: > >> > >> 1.) Disabled DNS Caching and Failed Domain skipping as messages like > >the first example might be automatically failed on future retries. > >> 2.) Reinstalled Imail 8 and then Re-applied the 8.01patch and the > >subsequent hotfix. > >> 3.) Verified all domains and their associated IP addresses in the > >system registry to ensure they match. > >> 4.) Lowered the Retry Timer in the Queue Manager to 25 minutes. > >> 5.) Increased the number of Retry Threads to 30. > >> 6.) Disabled Declude completely (used smtp32.exe for delivery), but > >since then have reactivated it. > >> 7.) Contacted ipswitch technical support numerous times regarding > >this problem. At this point they would like me to deactivate declude > >again for 24 hours and send them a whole days log. I am unable to do > >this as I cannot leave my customers vulnerable to viruses (On a > >typical day we block over 5000 virus infected messages, and for this > >reason the General Manager is apprehensive about deactivating this for > >over an hour at a time). > >> > >> Everything else appears to be running normally. We had 2 instances > >where the queue manager stopped sending messages, but after 8.01HF1 I > >have not seen that particular problem return. > >> > >> Any help would be apppreciated. Thanks, > >> Robert A. Fairburn III > >> Network Administrator > >> > >> Leavenworth Online > >> 4501 Commercial Place > >> Leavenworth, KS 66048 > >> (913) 727-2225 > >> http://www.lvnworth.com > >> > >> > >> > >> > >> > >> > >> > >> To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >> List Archive: > >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >> Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >> > > > > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
