Dan, Imail is installed in the D:\Imail directory. There should be no spaces in any of the folder names.
I didn't see any orphaned domains at all in the registry when I looked. Every IP listed had a matching domain and every domain had a matching IP. Any other ideas? Thanks, Robert A. Fairburn III Network Administrator Leavenworth Online 4501 Commercial Place Leavenworth, KS 66048 (913) 727-2225 http://www.lvnworth.com ---------- Original Message ---------------------------------- From: "Daniel Donnelly" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Wed, 16 Jul 2003 17:09:52 -0400 >Robert, > >By any chance is IMail installed in a folder whose name/path has a >'space' in it (like: Program Files)? Earlier versions of IMail did >have queue problems when the above was true. > >Yes, you should see Queue runs on a regular basis (Retry time) with >the correct log settings (which I would say yours are as SMTP seems to >be in debug and/or verbose). > >My first thought was the Domain Skipping, but I see that has been >suggested already. > >For #3, did you also look for any 'orphaned' IP/domains when you >checked the registry? An orphan being an IP or Virtual domain key >without an associated hostname key or a hostname key without its IP/VD >key. > >HTH, >Dan Donnelly > >----- Original Message ----- >From: "Robert Fairburn" <[EMAIL PROTECTED]> >To: <[EMAIL PROTECTED]> >Sent: Wednesday, July 16, 2003 2:20 PM >Subject: [IMail Forum] Queue Manager and Imail 8.0/8.01 > > >> I am having a problem with messages retrying if the first try to >send a message fails (status=3). Basically, as far as I can tell, the >queue manager never automatically tries additional queue runs. Below >I show the log of 2 messages as they pass through my server. The >first is trying to send to a roadrunner address that seems to be >having trouble with several of its mx servers, and the second returned >an error to retry later. >> >> >> 07:16 11:11 SMTPD(008E00AA) [12.167.74.192] connect 12.167.77.105 >port 1464 >> 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] HELO computer >> 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] MAIL FROM: ><[EMAIL PROTECTED]> >> 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] RCPT TO: ><[EMAIL PROTECTED]> >> 07:16 11:11 SMTPD(008E00AA) [12.167.77.105] >d:\imail\spool\D793a008e00aac716.SMD 68861 >> 07:16 11:11 SMTP-(00000000) Info - Adding Queue file >d:\imail\spool\Q793a008e00aac716.SMD >> 07:16 11:11 SMTP-(00D4028F) processing >d:\imail\spool\Q793a008e00aac716.SMD >> 07:16 11:11 SMTP-(00D4028F) [x] looking up wi.rr.com in HOSTS and MX >> 07:16 11:11 SMTP-(00D4028F) Trying wi.rr.com (0) >> 07:16 11:11 SMTP-(00D4028F) [x] Connecting socket to service <SMTP> >on host <wi.rr.com> using protocol <tcp> >> 07:16 11:11 SMTP-(00D4028F) [x] using source IP for >MAIL.LVNWORTH.COM [12.167.74.192] >> 07:16 11:11 SMTP-(00D4028F) MX connect fail "24.94.163.190" >> 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.94.165.190" >> 07:16 11:12 SMTP-(00D4028F) MX connect fail "66.75.160.12" >> 07:16 11:12 SMTP-(00D4028F) MX connect fail "66.75.160.13" >> 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.93.35.210" >> 07:16 11:12 SMTP-(00D4028F) MX connect fail "24.30.200.18" >> 07:16 11:12 SMTP-(00D4028F) requeuing >d:\imail\spool\Q793a008e00aac716.SMD R0 T1 >> 07:16 11:12 SMTP-(00D4028F) finished >d:\imail\spool\Q793a008e00aac716.SMD status=3 >> >> -------------------------------------------------------------------- >----------------------------------------- >> >> 07:16 11:51 SMTPD(000801B0) [12.167.74.192] connect 12.167.76.138 >port 1125 >> 07:16 11:51 SMTPD(000801B0) [12.167.76.138] HELO pavilion >> 07:16 11:51 SMTPD(000801B0) [12.167.76.138] MAIL FROM: ><[EMAIL PROTECTED]> >> 07:16 11:51 SMTPD(000801B0) [12.167.76.138] RCPT TO: ><[EMAIL PROTECTED]> >> 07:16 11:51 SMTPD(000801B0) [12.167.76.138] >d:\imail\spool\D827e000801b0f72f.SMD 2313 >> 07:16 11:51 SMTP-(00000000) Info - Adding Queue file >d:\imail\spool\Q827e000801b0f72f.SMD >> 07:16 11:51 SMTP-(00D403BE) processing >d:\imail\spool\Q827e000801b0f72f.SMD >> 07:16 11:51 SMTP-(00D403BE) [x] looking up midkan.net in HOSTS and >MX >> 07:16 11:51 SMTP-(00D403BE) Trying midkan.net (0) >> 07:16 11:51 SMTP-(00D403BE) [x] Connecting socket to service <SMTP> >on host <midkan.net> using protocol <tcp> >> 07:16 11:51 SMTP-(00D403BE) [x] using source IP for >MAIL.LVNWORTH.COM [12.167.74.192] >> 07:16 11:51 SMTP-(00D403BE) Connect midkan.net [12.158.35.251:25] >(1) >> 07:16 11:51 SMTP-(00D403BE) 220 Postini ESMTP r3_3_0c2 ready. CA >Business and Professions Code Section 17538.45 forbids use of this >system for unsolicited electronic mail advertisements. >> 07:16 11:51 SMTP-(00D403BE) >EHLO MAIL.LVNWORTH.COM >> 07:16 11:51 SMTP-(00D403BE) 250-Postini says hello back >> 07:16 11:51 SMTP-(00D403BE) 250-8BITMIME >> 07:16 11:51 SMTP-(00D403BE) 250 HELP >> 07:16 11:51 SMTP-(00D403BE) >MAIL FROM:<[EMAIL PROTECTED]> >> 07:16 11:51 SMTP-(00D403BE) 250 Ok >> 07:16 11:51 SMTP-(00D403BE) >RCPT To:<[EMAIL PROTECTED]> >> 07:16 11:51 SMTP-(00D403BE) 451 Can't connect to midkan.net - psmtp >> 07:16 11:51 SMTP-(00D403BE) >QUIT >> 07:16 11:51 SMTP-(00D403BE) 221 Catch you later >> 07:16 11:51 SMTP-(00D403BE) [u] closing socket (u) >> 07:16 11:51 SMTP-(00D403BE) requeuing >d:\imail\spool\Q827e000801b0f72f.SMD R0 T1 >> 07:16 11:51 SMTP-(00D403BE) finished >d:\imail\spool\Q827e000801b0f72f.SMD status=3 >> >> -------------------------------------------------------------------- >----------------------------------------- >> >> In both of these examples, the messages do get placed back in the >queue for delivery later on, but are never automatically sent. I have >tracked many messages like these, and even after 24 hours they do not >resend. If I go to the Imail Web Administration page >(http://imail_Server:8181) and click on View Spool Directory, I can >see them in the Waiting Items section. If I click Send All the >messages are usually sent flawlessly on the retry (both the above >examples were), and I get a message like this in my log: >> >> 07:16 08:06 SMTP-(00000000) Info - Queue manager starting Queue run >1 >> >> Should I be seeing a message like that on regular intervals? I never >see one unless I manually click Send All. >> >> >> The server is currently running Imail 8.01 (with HotFix 1 installed) >along with Declude for virus scanning. Below I list a brief history >of the things that I have tried to correct this problem, most at the >recommendation of the ipswitch technical support staff: >> >> 1.) Disabled DNS Caching and Failed Domain skipping as messages like >the first example might be automatically failed on future retries. >> 2.) Reinstalled Imail 8 and then Re-applied the 8.01patch and the >subsequent hotfix. >> 3.) Verified all domains and their associated IP addresses in the >system registry to ensure they match. >> 4.) Lowered the Retry Timer in the Queue Manager to 25 minutes. >> 5.) Increased the number of Retry Threads to 30. >> 6.) Disabled Declude completely (used smtp32.exe for delivery), but >since then have reactivated it. >> 7.) Contacted ipswitch technical support numerous times regarding >this problem. At this point they would like me to deactivate declude >again for 24 hours and send them a whole days log. I am unable to do >this as I cannot leave my customers vulnerable to viruses (On a >typical day we block over 5000 virus infected messages, and for this >reason the General Manager is apprehensive about deactivating this for >over an hour at a time). >> >> Everything else appears to be running normally. We had 2 instances >where the queue manager stopped sending messages, but after 8.01HF1 I >have not seen that particular problem return. >> >> Any help would be apppreciated. Thanks, >> Robert A. Fairburn III >> Network Administrator >> >> Leavenworth Online >> 4501 Commercial Place >> Leavenworth, KS 66048 >> (913) 727-2225 >> http://www.lvnworth.com >> >> >> >> >> >> >> >> To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >> List Archive: >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >> Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ >> > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
