RE: [IMail Forum] User knocked off webmail

[John Tolmachoff \(Lists\)]

Again, time to break out the logs.   People, we can not go around and blindly say this is at fault or that is at fault.   You need to do your homework. That is what the logs are for.   IF you do not understand them, at the very least, post them, as others do and can help decipher them.   John Tolmachoff MCSE CSSA Engineer/Consultant eServices For You www.eservicesforyou.com   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of RMilner Sent: Thursday, August 28, 2003 4:34 AM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] User knocked off webmail   It happened to me on 3 machines at the same time on Saturday AM. It corrrected itself after several reboots. I didn't associate it with 8.02 - but do now.     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of John Tolmachoff (Lists) Sent: Wednesday, August 27, 2003 9:05 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] User knocked off webmail Time to break out the logs for that users session.   John Tolmachoff MCSE CSSA Engineer/Consultant eServices For You www.eservicesforyou.com   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Carter Sent: Wednesday, August 27, 2003 12:14 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] User knocked off webmail   Reported to me in just last few days since semester has cranked up. 8.02 patch has been on almost since the day it was released.  This is not happening to everyone or I’d have lines at the door.  Has never happened to me at office or home (cable modem).   John   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Tolmachoff (Lists) Sent: Wednesday, August 27, 2003 1:30 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] User knocked off webmail   When did this start?   John Tolmachoff MCSE CSSA Engineer/Consultant eServices For You www.eservicesforyou.com   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Carter Sent: Wednesday, August 27, 2003 11:10 AM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] User knocked off webmail   One was AOL, but it is also happening on campus across the network.  Also my time out is 15 minutes and they are not on that long (confirmed by instructor who watched this happen.)   John   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Tolmachoff (Lists) Sent: Wednesday, August 27, 2003 12:22 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] User knocked off webmail   Are these users by chance on AOL, some Earthlink, or connecting via Satellite?   John Tolmachoff MCSE CSSA Engineer/Consultant eServices For You www.eservicesforyou.com   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Carter Sent: Wednesday, August 27, 2003 8:22 AM To: IMail Forum Subject: [IMail Forum] User knocked off webmail   I’m running 8.02 and have users reporting being knocked of web mail after logging in (usually at the compose screen).  (Messages like “page expired, can’t refresh” and sends them to the log in screen.) If my memory serves me right (and it doesn’t many times these days), this indicates bad (dated) web templates.  I thought I installed new templates after the 8.01 patch.  Before I start messing with things, is there a file date or other indicator I could check to see which ones I have?  (BTW – searched archives and RTM.)   Thanks, John