Well, since this involves Webmail, I
would guess the Webmail logs would be appropriate. Find out what time this
problem occurred, find that time period in the logs, copy and then post, or
paste into a text document and attach that.
John Tolmachoff MCSE CSSA
Engineer/Consultant
eServices For You
www.eservicesforyou.com
-----Original Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of noe maldonado
Sent: Thursday,
August 28, 2003 8:45 AM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] User
knocked off webmail
Which
logs would be of use in decifering this problem? A very small group of our
customers are reporting the same problem and we can't isolate it any one thing.
Any help on this matter is appreciated.
----- Original Message -----
Sent: Thursday, August
28, 2003 9:49 AM
Subject: RE: [IMail Forum]
User knocked off webmail
Again, time to break out the logs.
People, we can not go around and blindly
say this is at fault or that is at fault.
You need to do your homework. That is
what the logs are for.
IF you do not understand them, at the
very least, post them, as others do and can help decipher them.
-----Original Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of RMilner
Sent: Thursday,
August 28, 2003 4:34 AM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] User
knocked off webmail
It happened to me on 3 machines at the
same time on Saturday AM. It corrrected itself after several reboots. I didn't
associate it with 8.02 - but do now.
-----Original Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of John Tolmachoff (Lists)
Sent: Wednesday,
August 27, 2003 9:05 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] User
knocked off webmail
Time to break out the logs for that
users session.
John Tolmachoff MCSE CSSA
Engineer/Consultant
eServices For You
www.eservicesforyou.com
-----Original Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of John Carter
Sent: Wednesday,
August 27, 2003 12:14 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] User
knocked off webmail
Reported to me in just last few days since
semester has cranked up. 8.02 patch has been on almost since the day it was
released. This is not happening to everyone or I’d have lines at
the door. Has never happened to me at office or home (cable modem).
John
-----Original Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of John Tolmachoff (Lists)
Sent: Wednesday,
August 27, 2003 1:30 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] User
knocked off webmail
When
did this start?
John
Tolmachoff MCSE CSSA
Engineer/Consultant
eServices For
You
www.eservicesforyou.com
-----Original Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of John Carter
Sent: Wednesday,
August 27, 2003 11:10 AM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] User
knocked off webmail
One was AOL, but it is
also happening on campus across the network. Also my time out is 15
minutes and they are not on that long (confirmed by instructor who watched this
happen.)
John
-----Original Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of John Tolmachoff (Lists)
Sent: Wednesday,
August 27, 2003 12:22 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] User
knocked off webmail
Are
these users by chance on AOL, some Earthlink, or connecting via Satellite?
John
Tolmachoff MCSE CSSA
Engineer/Consultant
eServices For
You
www.eservicesforyou.com
-----Original Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of John Carter
Sent: Wednesday,
August 27, 2003 8:22 AM
To: IMail Forum
Subject: [IMail Forum] User
knocked off webmail
I’m running 8.02 and have
users reporting being knocked of web mail after logging in (usually at the
compose screen). (Messages like “page expired, can’t
refresh” and sends them to the log in screen.) If my memory serves me
right (and it doesn’t many times these days), this indicates bad (dated)
web templates. I thought I installed new templates after the 8.01 patch.
Before I start messing with things, is there a file date or other indicator I
could check to see which ones I have? (BTW – searched archives and
RTM.)
Thanks,
John
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