According to a representative from Time Warner all issues regarding blacklists on roadrunner's side need to be sent to removal(at)security.rr.com. With the request to be removed send the error message and the ip that is blocked, and within 24 hours it should be removed.
> -----Original Message----- > From: Doug White [mailto:[EMAIL PROTECTED] > Sent: Monday, February 23, 2004 6:34 PM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] [Sorta OT] RoadRunner Blocking Us! > > > We support a mail list of about 300 addresses for a local Web > Development user > group, and about 20 of them have RoadRunner email accounts. > > When they first started the blocking, we placed a big notice > on the home page of > the group web site asking them to contact their own provider. > The notice also > provided a link and pricing to their biggest competitor in > the area. All I did > was to advise their abuse desk of the link and the notice. > > The RoadRunner Customers all contacted their own provider and > complained. It > took about 7 days, and we discovered we were no longer > blocked, but in checking > over the mail list, I notice there are only 4 on there now > that have RoadRunner > addresses. > > If it is not the customer doing the complaining, then I > believe you will find > them unresponsive. > > > ====================================== > Stop spam on your domain, Anti-spam solutions > http://www.clickdoug.com/mailfilter.cfm > For hosting solutions http://www.clickdoug.com > ====================================== > Aspire to Inspire before you Retire or Expire! > > > : >If they send you "resonable proof" for the heavy handed > block, you could > : >also shoot that information to your upstream IP provider > and give them > : >hell for being so nice to spammers. That is the reason RR has done > : >this. I know that isn't the best answer, but if you are getting > : >hammered, it sometimes feels nice to hammer back. > : > : Well, in my case, I can't even get RR to explain why > they've blacklisted us. > Heck, I can't even get them to respond. I'm going to discuss > this with my > upstream provider, and then, if they can't figure it out, I'm > going to try to > find a fax number and start faxing the question to them. If > I have to, I'll > phone them, though I suspect that I might spend many an hour > on the phone on my > coin and get nowhere. > : > : We only have two customers who have even complained about > this, so it's not > like I'm hurting that bad. I've asked both of them > permission to send mail to > their friends on RR and get them to complain. Maybe > complaints coming from the > inside might trigger something in this bunch. > : > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
