We support a mail list of about 300 addresses for a local Web Development user group, and about 20 of them have RoadRunner email accounts.
When they first started the blocking, we placed a big notice on the home page of the group web site asking them to contact their own provider. The notice also provided a link and pricing to their biggest competitor in the area. All I did was to advise their abuse desk of the link and the notice. The RoadRunner Customers all contacted their own provider and complained. It took about 7 days, and we discovered we were no longer blocked, but in checking over the mail list, I notice there are only 4 on there now that have RoadRunner addresses. If it is not the customer doing the complaining, then I believe you will find them unresponsive. ====================================== Stop spam on your domain, Anti-spam solutions http://www.clickdoug.com/mailfilter.cfm For hosting solutions http://www.clickdoug.com ====================================== Aspire to Inspire before you Retire or Expire! : >If they send you "resonable proof" for the heavy handed block, you could : >also shoot that information to your upstream IP provider and give them : >hell for being so nice to spammers. That is the reason RR has done : >this. I know that isn't the best answer, but if you are getting : >hammered, it sometimes feels nice to hammer back. : : Well, in my case, I can't even get RR to explain why they've blacklisted us. Heck, I can't even get them to respond. I'm going to discuss this with my upstream provider, and then, if they can't figure it out, I'm going to try to find a fax number and start faxing the question to them. If I have to, I'll phone them, though I suspect that I might spend many an hour on the phone on my coin and get nowhere. : : We only have two customers who have even complained about this, so it's not like I'm hurting that bad. I've asked both of them permission to send mail to their friends on RR and get them to complain. Maybe complaints coming from the inside might trigger something in this bunch. : To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
