RE: [IMail Forum] Remote Access Problems

[Kathy Lees]

Title: Message

Thanks KEvin. I had them do #1, but not #2. I'll try that. I had a user have a problem yesterday and when I called him back, it was working.

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Kevin Bilbee
Sent: Thursday, March 11, 2004 12:47 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] Remote Access Problems

Are they th eonly ones having problems or is it sporatic users having problems.

 

 

If they are the only user then a few things to try.

 

Have them

1) dump their temporary internet files and all offline content.

2) run - ipconfig /flushdns

 

If they are not the only users what is the load on your server/internet connection? Is your server properly defraged? Is your hardware properly configured for the load you have on your server seperate HDDs for system,spool,mailboxes.

 

 

Kevin Bilbee

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Kathy Lees
Sent: Thursday, March 11, 2004 1:24 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] Remote Access Problems

They are using windows 2000 and IE6. They could pull it up yesterday, but not today. They are using a DSL connection with no SSL

 

Our version of IMAIL is 8

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Kevin Bilbee
Sent: Thursday, March 11, 2004 12:19 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] Remote Access Problems

More information needed.

 

What OS and Mail cleitn is your customer using

What type of connection do they have

Are you using SSL on your web interface?

What version of Imail.

 

 

Kevin Bilbee

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Kathy Lees
Sent: Thursday, March 11, 2004 1:06 PM
To: [EMAIL PROTECTED]
Subject: [IMail Forum] Remote Access Problems

I am getting customers that can't log into their email remotely. They can one day and can't the next. They get a "Page can not be displayed" error.

 

Any ideas?

 

Kathy