On Wed, 17 Mar 2004 15:29:50 -0500 Tom Kemp said something about [IMail Forum] Can a list be used for multiple contacts for my special purpose...read on....:
> We currently have an alias for a specific use which distributes incoming > email to 3 different people. The downside of this method is that when > each of these people receive the email they have to check with each other > to determine whether anybody has handled the subject matter...and if not, > which one will. Is there perhaps a better way to handle this with a > list? I'm thinking maybe something along the line of a list with only > the members that are in the current alias. Maybe there's a way to make > it known that a person has already viewed an incoming message? Hmmm... > > Your ideas would be much appreciated! > > Dennis T. Kemp II (Tom) The EASIEST way is simple user training. Scenario: Mary, Frank, Bob at your company -- alias of sales goes to all 3 [EMAIL PROTECTED] sends an email to [EMAIL PROTECTED] that says "I'm interested in product xyz. Could someone call me at 555-1212?". Frank is sitting at his desk when it comes in. He picks up the phone to call the customer and at the same time he hits FORWARD on the message and send it right back to [EMAIL PROTECTED] with an added note at the top that says "I got this one, calling now". He should get a copy back so he KNOWS the other two got it also. No need to have meetings to figure out who's doing what. The alias goes to all three so USE IT to communicate. If the "sales" alias is high volume and impractical for interagent communication then create a "privatesales" alias for those forward messages and teach them to read the "privatesales" mail first so they can just delete the messages in "sales" that they know have already been picked up by someone else. Now the "neat" way. Turn on IMAP. Change the alias to a real user "sales@" and give just those 3 the username/password to set up that IMAP folder in their mail client. Inside that folder create 3 more folders BOB FRANK MARY If Bob logs into the IMAP folder and there is a message he plans to act on he can simply MOVE it to his folder -- the other two agents will never see it. I don't know how well IMail handle multiple simultaneous logins through IMAP. Turning on IMAP will enable it for everyone -- so if you don't want to deal with IMAP, don't do it. Most IMAP clients I've tested for Windows machines SUCK. Try opening a folder with over 2000 messages and you'll see what I mean. I currently use Mahogany for IMAP. It's a port of a client originally written for linux/X Windows. The MSWin port is a bear to set up cleanly but works great once it's set up. Gerald -- Gerald V. Livingston II Configure your Email to send TEXT ONLY -- See the following page: http://expita.com/nomime.html To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
