You might want to try a mail distribution system. The theory is the system collects mail from the alias and has a list of users to send it to. The agents (users) sign in and become available to the distribution system which ion turns either pushes messages to them or gives them a time-prioritized list of waiting messages...One system like this is called AnswerTrack. There are a myriad of others available on the market.
Eric S ----- Original Message ----- From: "Tom Kemp" <[EMAIL PROTECTED]> To: "IMail Users Group" <[EMAIL PROTECTED]> Sent: Wednesday, March 17, 2004 3:29 PM Subject: [IMail Forum] Can a list be used for multiple contacts for my special purpose...read on.... > We currently have an alias for a specific use which distributes incoming > email to 3 different people. The downside of this method is that when each > of these people receive the email they have to check with each other to > determine whether anybody has handled the subject matter...and if not, which > one will. Is there perhaps a better way to handle this with a list? I'm > thinking maybe something along the line of a list with only the members that > are in the current alias. Maybe there's a way to make it known that a > person has already viewed an incoming message? Hmmm... > > Your ideas would be much appreciated! > > Dennis T. Kemp II (Tom) > Program Manager MCSE/CNA/A+ > Control Concepts, Inc. > [EMAIL PROTECTED] > ICQ#: 157741210 > > For additional contact information, click below: > https://www.cardscan.net/v/?id=98303ssF0Qrf3FdboKaCbijB7g= > > > 703-876-6418 > Fax#: 703-876-6416 > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
