Another analogy would be Microsoft Word vs. WordPad. Both are "word processors". One is an included feature and the other is a seperate product. Both work, just that one works better.
At 05:26 PM 4/2/2004, you wrote:
It's rather disappointing that there needs to be any consideration given to using an add-on product in the first place.
Some history helps.
IMail started back somewhere about a decade ago. Over the years, the need for anti-spam software developed. We came in and took care of it, back about 4 years ago (using our experience with anti-spam software that we developed and started selling in 1997). Over the past 4 years, we have constantly updated and improved our anti-spam software. Declude JunkMail is a fully featured anti-spam product. IMail v8 included anti-spam as one of its features. That's the difference -- a feature versus a fully featured product. It's not possible to become a leading expert at something overnight. There are lots of little details that need to be handled that are easy to overlook.
If you're expecting to get a fully featured anti-spam product, you need to pay for it (either directly to a third party, or through a higher purchase price for IMail). Ipswitch chose a good option, by including a decent anti-spam feature at no cost, and giving customers the option of paying for a fully featured anti-spam product.
-Scott
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