I am happy you and your customers are happy. That's what's important. I also filter 99% of the spam, unfortunately, it has to be done through extensive rules that should do what the simple 8.0 features claim to accomplish.
However, IMail is the very first software program I have seen in 20 years of computers that gives you different results different times it runs. What they claim will happen in rules do not happen consistently. Trusted IPs are not - they ask for logs and more logs and more logs and then you see its a shell game. Several on here have posted their frustration with this over the past year. Perhaps, if they did not try to REINVENT THE WHEEL where . doesn't mean . and * means * instead of a wildcard and tried to incorporate Spam Assassin instead...just maybe it would have been a lot closer. Maybe if they had beta tested it in more environments they would have seen the simple failures quickly. I am not a software coder, but even I know a simple sub-routine if an x is put in a box that would allow phrase list checks in topic and in html email would add only a few lines and would take less than an hour....yet they failed to see or correct EVEN THE SIMPLEST of issues that would have been seen with a good beta test - or even a simply reading the forum or listening to their customers. And that they must rely on Scott to do most of their answers here - god bless him....but shouldn't they support a product better that goes for over $1k? If they cannot spend an hour coding the simplest things, what hope is there for more complicated features? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Dave Riddle Sent: Saturday, April 03, 2004 2:10 PM To: [EMAIL PROTECTED] Subject: RE: Re[6]: [IMail Forum] SPAM filtering with 8.1 I do not use Declude, I just use the generic spam filters in 8.05HF2. While some spam still gets through the overwhelming VAST majority does not. I spent quite a bit of time tweaking our settings to arrive at the configuration we are using and for the most part I am quite happy with them - so are our users. As Scott said. The anti-spam in version 8 was Ipswitch's first try. I don't know about you but I have yet to see the first try of any software product hit a homerun. For a first try I must say they did a pretty good job of at least getting the ball to the outfield. Would I have liked for them to make it even better? Sure. Have they made it better in their new version? Won't know until this evening when I upgrade our servers. I have previously posted what our anti-spam settings are. If you want to try my settings I will be happy to forward them to you. Our Whitelists have worked perfectly in that I do not know of a single time that an address (domain or email) that was whitelisted was bounced as spam. Maybe it is a difference between running domains that are pegged to a dedicated IP as opposed to being virtual? Why they should make a difference I do not know but based on what people have reported it seems to be. I have all of our domains setup with inbound rules (17 rules to be exact) and they are also working with us yet to see them fail. Ipswitch has been very responsive to me. When I posted on this forum a complaint about domains being in their URL Blacklist that did not belong they emailed me back directly that very day to ask what I had removed. I gave them my list and the next week when their anti-spam lists where updated I saw that all but one of the names that I purge from their list were no longer included on their list. Maybe my having been involved in the development of a software product and supporting that product gives me a different perspective on "upgrade v. fixes" issues. At 11:28 AM 4/3/2004, you wrote: >You said: > >Another analogy would be Microsoft Word vs. WordPad. Both are "word >processors". One is an included feature and the other is a separate >product. Both work, just that one works better. > >I say: Microsoft did not market WordPad as a total Word Processing solution >as Ipswitch did for Imail 8.0 for Spam. > >Furthermore, when you hit save on Wordpad, it does save. You didn't expect >basic features such as a trusted IP setup that would not work though they >claimed it would. Every time you hit print with Wordpad, it prints the same >thing. The same spam piece was hit and miss with Ipswitch tools. You expect >simple things like whitelists to work. You expect simple things like phrases >in the phrase lists to work. You expect simple manual features such as where >it states in rules.ima you hit the first matching rule and it stops >processing to work, not sometimes....but all the time. > >You expect THE BASICS to work in Wordpad. You cannot expect that from IMail. >And Scott knows this and his revenue DEPENDS on Ipswitch making a faulty >product. If Ipswitch didn't make a faulty product, there would be no need >for Declude. > >I could go on and one, but lastly, though you might not expect to get the >O/S working correctly until the next O/S, atleast Wordpad works....not >denial of documented problems discussed by multiple people on this forum and >failure to EVER fix them forever in the current version you paid for - >expecting you instead pay to upgrade to the next major release to MAYBE fix >the problems. > > > > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] Behalf Of Dave Riddle >Sent: Friday, April 02, 2004 7:55 PM >To: [EMAIL PROTECTED] >Subject: RE: Re[6]: [IMail Forum] SPAM filtering with 8.1 > > >Good explanation Scott. > >Another analogy would be Microsoft Word vs. WordPad. Both are "word >processors". One is an included feature and the other is a seperate >product. Both work, just that one works better. > >At 05:26 PM 4/2/2004, you wrote: > > >>It's rather disappointing that there needs to be any consideration given >to > >>using an add-on product in the first place. > > > >Some history helps. > > > >IMail started back somewhere about a decade ago. Over the years, the need > >for anti-spam software developed. We came in and took care of it, back > >about 4 years ago (using our experience with anti-spam software that we > >developed and started selling in 1997). Over the past 4 years, we have > >constantly updated and improved our anti-spam software. Declude JunkMail > >is a fully featured anti-spam product. IMail v8 included anti-spam as one > >of its features. That's the difference -- a feature versus a fully > >featured product. It's not possible to become a leading expert at > >something overnight. There are lots of little details that need to be > >handled that are easy to overlook. > > > >If you're expecting to get a fully featured anti-spam product, you need to > >pay for it (either directly to a third party, or through a higher purchase > >price for IMail). Ipswitch chose a good option, by including a decent > >anti-spam feature at no cost, and giving customers the option of paying > >for a fully featured anti-spam product. > > > > -Scott > >--- > >Declude JunkMail: The advanced anti-spam solution for IMail mailservers > >since 2000. > >Declude Virus: Ultra reliable virus detection and the leader in mailserver > >vulnerability detection. > >Find out what you've been missing: Ask for a free 30-day evaluation. > > > >--- > >[This E-mail was scanned for viruses by Declude Virus > >(http://www.declude.com)] > > > > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
