Chris: Almost every mail client has to be specifically configured for SMTP configuration - Outlook, Outlook Express, etc. We have required it for 4 years and still get calls when people mess up their settings. I would suggest that you do some searches on smtp authentication for the different mail clients and put together a quick tech support document for your clients.
Chuck Schick Warp 8, Inc. 303-421-5140 www.warp8.com > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Chris Ulrich > Sent: Wednesday, April 21, 2004 8:12 PM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] Help with listing on ORDB.org !!! > > > When we did this, we started getting phone calls from people saying they > couldn't send messages. > > I just changed to NO MAIL RELAY after reading the article cited in a > previous response (thank you). > I'm concerned that this is going to cause another flood of calls. > > In that article, it states that we need to have clients > specifically enable > SMTP Authentication in Eudora for > them to work when we have it tightened up as described above: > > How to Enable SMTP Authentication in Eudora: > 1. Go to Tools -> Internet Options. > 2. Select the "Sending Mail" category from the list on the left. > Make sure the "Allow Authentication" option is checked. > 3. Click OK > 4. Restart Eudora for these changes to take effect. > > My question is, is Eudora the only "common" client that needs special > settings? Do we need to be aware > of anything special for Outlook, Act, Maximizer or any other common > programs people use to send/receive mail? > > Thanks > > Chris > > > > > At 08:02 PM 4/20/2004, you wrote: > > >>So I changed it for: > >> > >>1. Mail Relay Options > Relay Mail for Addresses (and only specified a > >>single internal IP address that can't be used directly from the > outside), and > >>2. as a result, this will force SMTP AUTH (ie. sending login and > >>password) to use us to send email > >> > >>Correct? > > > >Correct -- that's perfect. :) > > > > -Scott > >--- > >Declude JunkMail: The advanced anti-spam solution for IMail mailservers > >since 2000. > >Declude Virus: Ultra reliable virus detection and the leader in > mailserver > >vulnerability detection. > >Find out what you've been missing: Ask for a free 30-day evaluation. > > > >--- > >[This E-mail was scanned for viruses by Declude Virus > >(http://www.declude.com)] > > > > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >--- > >[This E-mail scanned for viruses by Declude Virus] > > > > --- > [This E-mail scanned for viruses by Declude Virus] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
