RE: [IMail Forum] Cross-grade concerns addressed

[Mike Odryna]

Title: Getting facts on this straight before speaking to boss

I am sure that at some point you will no longer offer updates to the current IMail product.    Since 8.13 is the current version, and as you stated 8.14, 8.15 etc may be forthcoming,  Can I make a suggestion that you extend all current holders of an IMail service agreement to the point that you will no longer be developing updates to the current ver. 8.XX software.   I cannot see paying for ICS if I only need to get the IMail 8.XX updates.   Mike From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jill Jones Sent: Tuesday, October 26, 2004 4:31 PM To: Mike Odryna Subject: [IMail Forum] Cross-grade concerns addressed Hi Doug,   I hope that this post will address many of the concerns I have read on the forum yesterday and today in regards to crossgrading from IMail to ICS.   If you have a current Service Agreement for IMail or IIM, and are not interested in crossgrading to ICS, you will receive service for the life of your SA.  This means that when we release software updates, such as 8.14, 8.15, etc., you will get those updates just as you always have.  You will also continue to receive phone support for the life of your agreement.  Ipswitch is not taking anything away in terms of service or support for the current product.   If you have a current Service Agreement for IMail or IM and are interested in crossgrading to ICS, then you will get a year of service, for all components in your ICS bundle, added to your existing SA.    Here are some examples of how this works: If I own IMail and my SA expires in January 05 and I crossgrade to ICS in November 04, then I have service on all ICS components until January 06 – even the ones that I did not own previously.   If I own IMail and my SA expires in January 05 and I have Symantec Scan Engine, which expires in March of 05 – but I choose to crossgrade to ICS in November of 04, then I have service on all ICS components until March of 06.   Also, bear in mind, that the crossgrade and renewal prices include subscription fees and are not just for service and support.   Best regards, Jill     From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Doug Anderson Sent: Tuesday, October 26, 2004 3:38 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] Getting facts on this straight before speaking to boss   That SHOULD be when it comes time for SA renewal. My complaint (maybe along with other corporate users) is we paid the SA. That SA should of been prorated to December 31 if you have to buy before the 31. That 5995 actually is plus because our SA hasn't run out.   ----- Original Message ----- From: Allen Taylor To: [EMAIL PROTECTED] Sent: Tuesday, October 26, 2004 1:54 PM Subject: RE: [IMail Forum] Getting facts on this straight before speaking to boss   Limited-time offer until December 31, 2004 Special offer for IMail Server and Ipswitch Instant Messaging customers (You will be required to enter your valid serial number or service agreement number during your purchase. Offer valid for IMail server versions 7 and up and all versions of Ipswitch Instant Messaging.) 25 seats $695 100 seats $1,495 250 seats $2,995 Unlimited seats $5,995     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jill Jones Sent: Tuesday, October 26, 2004 1:11 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Getting facts on this straight before speaking to boss   Hi Sharyn,   What Edition are you interested in, Standard, Premium or ISP?   The renewal costs for each of those unlimited editions are $2,295, $4,995 and $2,295, respectively.   Jill   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sharyn Schmidt Sent: Tuesday, October 26, 2004 8:19 AM To: [EMAIL PROTECTED] Subject: [IMail Forum] Getting facts on this straight before speaking to boss   Suppose I want to fork over the cost of the special price for current service agreement holders, which looks like $5,995.00 for unlimited seating.. I get a year's service agreement with the upgrade software. Next year, I want to renew the agreement. Will the new service agreement also cost me another $5,995.00???? Sharyn

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