However, while I agree with this opinion (keep the customers happy), Len has a point. If everyone blocked known ADSL ranges then the ADSL ISPs would be forced to clean up their own mess in order to keep THEIR customers happy, which would conceivably lower the overall rate of spam coming into our mx's.
But in the real world, I'm too small an operation to do this. If my customers get pissed off and quit my service I get hurt a lot more than a telco does when they lose a customer. So I have to appease my own clients while the telco can have an "acceptable loss" rate. Dan Horne -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Brumm Sent: Friday, March 25, 2005 11:22 AM To: [email protected] Subject: RE: [IMail Forum] reverse DNS At 07:35 AM 3/25/2005, you wrote: > > You can not change the way others choose to run their business, but > > you may have to adapt the way you look at things to allow your > > customers to be happy with your service. > >I think this is a statement that this whole argument surrounds. > >Professionally and morally, I have no right to dictate the way some one >does something. All I can do is clearly state this is the way I do >things. Others (co-workers, clients, competitors, family, friends, >etc.) can either accept or reject my way. I can then react to their >reactions. (If all/many reject my way, I can change it.) > >There are 2 groups of people posting on this thread: Those that want to >dictate what others do; Those that accept and/or adapt to what others do. Good point John. Our (my) philosophy is simple. I want to keep my customers complaints to a minimum. This reduces the support load and keeps our clients happy. It's a win/win situation. We give "weight" to RDNS but don't block on that alone. If someone else wants to block on the basis of a RDNS test alone that's between them and their customers. We only process around 10,000 messages a day but complaints about email delivery to (or from) us are almost nonexistent. When we do get a complaint we work with the sender and get the problem resolved. We make sure the customer understands the problem (weather it's on our end or another ISP's). All of our customers are business users so we are very concerned about having email get through. Our customers (docters,lawyers,ect.) are more concerned that messages are being delivered than they are about receiving SPAM. The level of SPAM that gets by our servers is so small that clients rarely complain. That said there is always room for improvement :-). Cheers, Gary >John Tolmachoff >Engineer/Consultant/Owner >eServices For You > > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ ComsecNet Dedicated Data Services Stockton, CA Phone:(209) 463-2809 Fax: (209) 938-0481 Email: [EMAIL PROTECTED] Web: www.comsec.net This message is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or an employee or agent responsible for delivering to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error please destroy this message and notify the sender by reply email. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
