Dear AFS Folks,
It is important to talk with the _right_ people to get things done.
Gary Gerchak is in DCE marketing. He is not in IBM Transarc Labs.
I am not sure that the DCE marketing people would like to see AFS
continue to grow and be such a success with customers.
IMHO, AFS is a work of genius and has a deservedly large and loyal
customer base due because AFS is so useful, robust and reliable.
The excellent Transarc AFS product support group in Pittsburgh
has also made a key contribution to AFS customer satisfaction
as have Transarc Education.
IBM would be "killing the golden goose" if it did not listen to its AFS customers
and respond to their business needs.
Unfortunately, Transarc has previously stated that they do _not_ monitor
[EMAIL PROTECTED] nor respond to requests on it.
Therefore, please talk with Transarc through your normal support/sales contact.
If you don't know who that is, see: http://www.transarc.com/Corporate/
Otherwise, go to the top.
Make yourself heard!
--
cheers
paul http://acm.org/~mpb
"UNLESS someone like you cares a whole awful lot, nothing is going to get better.
It's not."
--Dr. Seuss, fromThe Lorax
PS I know that the current release of AFS 3.6 for Linux runs with kernel 2.2.16
However, we will soon see a new release of RedHat and I hope Transarc will
be able to update their AFS linux release for the newer kernels.
On mailing list [EMAIL PROTECTED],
Ken Hornstein <[EMAIL PROTECTED]> responded to David Thompson
<[EMAIL PROTECTED]> :
> >But there is a larger issue. About two days after Red Hat released the 2.2.16
> >kernel RPM, I requested permission to put a load module I had built from
> >source into the contrib area, not knowing that the 2.2.14 module would work.
> >After weeks of feet dragging and no answers, I finally had a call returned
> >from Gary Gerchak at IBM, who flat out refused to consider such a request, now
> >or in the future.
>
> This pathetic response is sadly typical of Transarc/IBM of late.
>
> We've been discussing the lack of support and future direction of AFS
> on this list from Transarc for months. They have never responded with
> ANYTHING, which I can only interpret to mean that they have no interest
> in caring about their customers.
>
> I think I am going to talk to our software licensing group about
> discontinuing paying Transarc for support, since we don't receive any
> support today. If you're unhappy with Transarc's complete lack of
> anything, I would urge you to do the same.
>
> --Ken
