Dennis, As you're fully aware all we want to see on our boards are devices that need attention. We too have multiple devices that are acknowledged either for maintenance issues or other planned outages. I'm not sure that I would even want to display acknowledgments on the device list at all; but it wouldn't hurt to have them sorted on the bottom of the map either.
Thanks, Matt Pascucci Supervisor of NOC Operations Invision.com 631-543-1000 ext 5283 -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 24, 2007 11:51 AM To: InterMapper Discussion Subject: Re: [IM-Talk] Acknowledged Icons on Device List Matt, I 100% agree with you and have submitted this same change request many times over the years. This is the #1 complaint about Intermapper from our Network Operations Center staff. I can't tell you how many complaints I have taken about this. In our Device List we see the down devices of course, but never the critical or alarm devices because there are dozens and dozens of acknowledged down devices that get sorted ahead of critical and alarm. The whole point of acknowledging devices is that you don't want them to generate alerts and obscure detection of new problems, and for users of the RemoteAccess client the main way of becoming aware of new problems is via the Device List (since it isn't feasible to have a hundred maps open). Acknowledged devices should be sorted to the bottom of the list. No doubt in my mind about that. Then if I every wanted to see them I would sort the list in reverse order. Dennis O'Reilly University of British Columbia At 9:41 AM -0400 10/24/07, Matt Pascucci wrote: >All, > > We currently use Intermapper for the majority of the monitoring in our >organization. We use the device list heavily and it's become an >inconvenience for us to filter through multiple acknowledged icons to >find real alerts. It would be useful for us if we could have the >acknowledged icons not show up on the device list. Can we submit a >change request for this action or can we purchase a custom update that >will adjust this for us? Has anyone else experienced a similar >difficulty with this feature? > > > >Thanks, > > > >Matt Pascucci > >Supervisor of NOC Operations > >Invision.com > >631-543-1000 ext 5283 > >____________________________________________________________________ >List archives: >http://www.mail-archive.com/intermapper-talk%40list.dartware.com/ >To unsubscribe: send email to: [EMAIL PROTECTED] ____________________________________________________________________ List archives: http://www.mail-archive.com/intermapper-talk%40list.dartware.com/ To unsubscribe: send email to: [EMAIL PROTECTED] ____________________________________________________________________ List archives: http://www.mail-archive.com/intermapper-talk%40list.dartware.com/ To unsubscribe: send email to: [EMAIL PROTECTED]
