On Sep 27, 2008, at 3:33 PM, Kevin Wigle wrote:
2. Recently we talked about map jumps and comparing them to
configuring
the http URL on Double-click Action.
Again, this is workable for IM-R but web users are stuck. Web users
of
course can't double-click anything.
There is something funny configuring URL on some devices. On our
top map I
am monitoring maps/devices with just the ping probe.
On "some" of them (all created the same way) the choice to
acknowledge is
not even presented on the right-click menu. On some it is. I can
find no
apparent difference between the devices to suggest why they're
different.
(except obviously - they have different IPs). It would be great to
have a
map jump device that didn't percolate the status of the sub-map(s).
The
ping probe with URL seems good but our issue about acknowledging
means that
a down device just flashes forever.......
The reason for this discrepancy in behavior is complicated.
Map Status probes are not acknowledgeable due to design. When using
the Icon View of a Map, the client does not know what probe a device
uses without explicitly asking the server (on a per-device basis).
OTOH, it does know the double-click action. In the absence of the
probe-type knowledge, the client uses the URL to determine if a device
is a Map Status probe. If the URL looks like a Map Status probe, then
it will not allow the user to Ack it. (Before 4.4, there was no way
for the user to change this URL, so it was always a valid indicator of
a Map Status probe.)
4.5 introduced the List View for Maps. This data for this view
includes the probe-type, but the information in the List View is not
loaded until the user switches to that view. When the probe-type is
known for a device, the client will use that to determine if the
device is acknowledgeable instead of the URL.
I suspect that you can acknowledge all of your 'map jump' devices that
do not use Map Status probes from the List View of the Map (and from
the Icon View once the List View data has been loaded).
-Tex Clayton
Dartware, LLC
http://www.dartware.com
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