Hey Charles, Your interest and reply is very much appreciated. I have no real issue with the re-arranging of the options, I can get used to that. I've been using SP now for 3 years. We have quite a bit of sensors to manage as well.
One issue I have with the SP GUI is the need for the ability to cancel updates. That option seems to have disappeared. And although we had it on the old version, it was still not very functional. Can we get a true cacelling option for updates? With my problems, I have to wait the full 20 minutes to wait out the "rollback" or where it tells you it's awaiting the version to change. It seems that there should be a more comprehensive way to simply cancel the current update and roll it back. Another operational issue I am having is that the Agent Manager will not stay online and the events are no loger coming in, real time. For example, I have only one alert for my network sensors, from 2AM this morning. There is SQL job that presents the alerts to the SP console, and it seems to be running, but I'm curious if anyone else is having this problem, with events being populated into SP? Once I get everything runnning, I hope these problems go away with it. As far as how busy SP6 had made ISS support, I think it is in fact an issue, I have been working on issues for two weeks now, and have never had such....subpar support...from ISS in the 3 or so years I've had the products. It is much more difficult to get to talk to anyone, it usually takes a day or two to finally talk to someone. I've received maybe one return call out or at least 5 callback requests, and I also see that the support line has acknowledged the increased workload; they have an automated message stating that fact and today I waited on hold for 20 minutes before I even got to the overflow person. I'm not complaining; I can deal with that, ths is just an observation. Thanks for listening! Cheese! Marc --- "Banton, Charles (ISS Atlanta)" <[EMAIL PROTECTED]> wrote: > I am the Product manager for SiteProtector and the > thread was brought to > my attention. I wanted to offer some info but also > would like to > receive your feedback as well. If you could respond > through our new an > improved enhancement portal it will enable you to > monitor the progress > of the enhancement request as it is included in the > upcoming releases. > This new enhancement request portal provides an > opportunity for you to > review other requests to provide your opinion of > their value. I hope > you will take advantage of the updated enhancement > request system > through your MYISS portal. Or you can contact me > directly. > > Jean, > Which details in the same window from the right > click are you referring > to? > > When adding agents from the asset tab it is possible > from the > Object|New|Agent menu option. It pre-fills the > asset you have selected > in order to finish registering it. Would it be > better to offer the > right click add agent option from the right click > menu in the asset tab? > > > Overall there have been a low number of customers > experiencing > difficulties with the update. Comparing the size of > the release with > other SiteProtector Service Pack releases. The ISS > Support organization > is not overwhelmed and has commented that they are > very happy with the > quality of the release. > > > -----Original Message----- > From: [EMAIL PROTECTED] On Behalf Of > [EMAIL PROTECTED] > Sent: Tuesday, April 04, 2006 9:41 AM > To: [EMAIL PROTECTED]; > [EMAIL PROTECTED] > Subject: Re: [ISSForum] Fusion problems after SP > upgrade SP6 > > I agree with you Marc, this upgrade made things > worst for me also. There > are several things I used to do with a right-click > (details in same > window, add new agent manually from the Asset tab, > etc...) I'm really > disappointed, it doesn't seem we can rollback to the > previous SP > either..... > > Jean > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On > Behalf Of SN ORT > Sent: April 3, 2006 12:49 PM > To: issforum@iss.net > Subject: Re: [ISSForum] Fusion problems after SP > upgrade SP6 > > Ever since I installed SP 6, my SiteProtector has > been down. Agent > Manager won't stay online and won't update. Been on > the phone for weeks > with ISS and their support is very dissappointing at > this point in time. > Anyone else having SP6 issues? And how much is this > overwhelming > support? I can'tget anything worked on because the > techs have no time to > call me back. This is very frustrating. And I don't > think we can turn > back either. Let's hear any other problems out > there! > > Cheese! > Marc > > > ---------Original Message------------ > Message: 1 > Date: Mon, 3 Apr 2006 09:04:00 +0200 > From: "Richard Franken" <[EMAIL PROTECTED]> > Subject: [ISSForum] Fusion problems after SP upgrade > SP6 > To: "[EMAIL PROTECTED] Net" <issforum@iss.net> > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=ISO-8859-1 > > Hi all, > > I am running a Siteprotector 2.0 environment, which > has been upgraded to > SP6. We also use the Fusion module. After the > upgrade the Fusion module > was in no way usable. So, we decided to reinstall > Fusion. > We deregistered Fusiom > from SP, deinstalled Fusion from the server, > rebooted the server, > installed the latest Fusion 2.0 downloaded from ISS > and registered it > with SP. So far so good. > > Now we have the problem that Fusion doesn't work. > Every time the ISSDaemon > service is stopped/started or the server rebooted, > the event log shows > (amongst others, but this one seems to be the most > important one) the > following message: > > net.iss.sma.fusion.FusionException: Error creating > connection pool > (connectString=jdbc:ids://10.2.15.21:12/conn?dsn='DRIVER={SQL > Server};SERVER=10.2.15.21;database=RealSecureDB', > userName=SecurityFusionModule_FUSION): > java.net.ConnectException: Connection > refused: connect > net.iss.sma.fusion.dbutilities.SqlServer.createConnectionPool(Unknown > Source) > net.iss.sma.fusion.dbutilities.SqlServer.<init>(Unknown > Source) > net.iss.sma.fusion.dbutilities.DbManager.registerSqlServer(Unknown > Source) > net.iss.sma.fusion.dbutilities.DbManager.initServerConfigs(Unknown > Source) > net.iss.sma.fusion.dbutilities.DbManager.initOptionsFromCurrentPolicy(Un > known > Source) > net.iss.sma.fusion.FusionEngine.initOptionsFromCurrentPolicy(Unknown > Source) > net.iss.sma.fusion.FusionEngine.initFromPolicyAndCommandLine(Unknown > Source) > net.iss.sma.fusion.FusionEngine.startEngine(Unknown > Source) > > Does anyone have any idea what causes this and how > this can be resolved? > > thank you in advance, > > Richard > > > __________________________________________________ > Do You Yahoo!? > Tired of spam? 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Mail has the best spam > protection around > http://mail.yahoo.com > > _______________________________________________ > ISSForum mailing list > ISSForum@iss.net > > TO UNSUBSCRIBE OR CHANGE YOUR SUBSCRIPTION, go to > https://atla-mm1.iss.net/mailman/listinfo/issforum > > To contact the ISSForum Moderator, send email to > [EMAIL PROTECTED] > > The ISSForum mailing list is hosted and managed by > Internet Security > Systems, 6303 Barfield Road, Atlanta, Georgia, USA > 30328. > > > _______________________________________________ > ISSForum mailing list > ISSForum@iss.net > > TO UNSUBSCRIBE OR CHANGE YOUR SUBSCRIPTION, go to > https://atla-mm1.iss.net/mailman/listinfo/issforum > > To contact the ISSForum Moderator, send email to > [EMAIL PROTECTED] > > The ISSForum mailing list is hosted and managed by > Internet Security > === message truncated === __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ ISSForum mailing list ISSForum@iss.net TO UNSUBSCRIBE OR CHANGE YOUR SUBSCRIPTION, go to https://atla-mm1.iss.net/mailman/listinfo/issforum To contact the ISSForum Moderator, send email to [EMAIL PROTECTED] The ISSForum mailing list is hosted and managed by Internet Security Systems, 6303 Barfield Road, Atlanta, Georgia, USA 30328.
