Hi Amol, After you install the Config Management package, there is a new group created on your system, called *itsm-configitem*. It seems like the account you use is not a member of this group but only of the group *admin*.
Please make sure your user account is a member of the group *itsm-configitem * or, if you use roles, that he has a role that is a member of this group. If so, you'll have an option in the navigation bar called 'Config Item' and you can click that, and then 'New', to create a new CI. ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)<http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews%5BbackPid%5D=51&cHash=ef91fa143e>and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Tue, Nov 10, 2009 at 7:59 AM, Amol Wadkar <[email protected]> wrote: > >> Hi Team, >> >> I am working on OTRS ITSM 2.4 and I stuck with an issue. >> I can create CI class but not its instance or its item. >> >> Can anyone helpout us in this regards. >> >> Thanks and Regards, >> Amol >> --------------------------------------------------------------------- >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > >
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