Thanks Udo. Now I am able to create the required item. (Previously was not able to locate the 'New' button)
Regards, Amol. On Tue, Nov 10, 2009 at 5:04 PM, Udo Bretz <[email protected]> wrote: > Hi Amol, > > have you tried clicking on the "New" icon at the top of the page in the > ConfigItem view? > > Best reagrds, > Udo > > > > Amol Wadkar wrote: > > Hi Michiel, > > > > Thanks for the reply. > > > > I am using 'r...@localhost' <mailto:'r...@localhost'> as user > > and belongs to *itsm-configitem.* > > I am able to create Config-items but as a class like > > computer,Hardware,Network..etc. > > > > I want to create an item of class computer like Desktop-2583, with its > > attributes as, > > RAM-256, processor-Intel dual core, HDD-130GB...etc > > > > Kindly suggest a way in this regards. > > > > Thanks. > > > > Regards, > > Amol. > > > > On Tue, Nov 10, 2009 at 1:44 PM, Michiel Beijen <[email protected] > > <mailto:[email protected]>> wrote: > > > > Hi Amol, > > > > After you install the Config Management package, there is a new > > group created on your system, called *itsm-configitem*. It seems > > like the account you use is not a member of this group but only of > > the group *admin*. > > > > Please make sure your user account is a member of the group > > *itsm-configitem* or, if you use roles, that he has a role that is a > > member of this group. If so, you'll have an option in the navigation > > bar called 'Config Item' and you can click that, and then 'New', to > > create a new CI. > > > > ((enjoy)) > > - > > Michiel Beijen > > R&D > > > > OTRS AG > > Norsk-Data-Str 1. > > 61352 Bad Homburg > > Deutschland > > > > T: +31 (0) 6457 42418 > > F: +49 (0) 9421 56818-18 > > I: http://www.otrs.com/ > > > > Business Location: Bad Homburg, Country Court: Bad Homburg, > > Commercial register: 10751, Tax ID: 003 240 > > 97505 Chairman of the Board: Burchard Steinbild, Managing Board: > > André Mindermann (CEO), Martin Edenhofer > > > > CU@ IIR Service Desk Forum in Mainz (Germany) > > < > http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews%5BbackPid%5D=51&cHash=ef91fa143e > > > > and get to know more about OTRS at booth no. 12 from Nov 24-25, > 2009! > > > > > > On Tue, Nov 10, 2009 at 7:59 AM, Amol Wadkar > > <[email protected] <mailto:[email protected]>> wrote: > > > > Hi Team, > > > > I am working on OTRS ITSM 2.4 and I stuck with an issue. > > I can create CI class but not its instance or its item. > > > > Can anyone helpout us in this regards. > > > > Thanks and Regards, > > Amol > > > --------------------------------------------------------------------- > > OTRS mailing list: itsm - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/itsm > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: itsm - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/itsm > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > > > ------------------------------------------------------------------------ > > > > --------------------------------------------------------------------- > > OTRS mailing list: itsm - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/itsm > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > -- > Udo Bretz > Software Developer > > OTRS AG > Norsk-Data-Straße 1 > 61352 Bad Homburg > Deutschland > > T: +49 (0) 6172 681988 0 > F: +49 (0) 9421 56818 18 > I: http://www.otrs.com/ > > Geschäftssitz: Bad Homburg > Amtsgericht: Bad Homburg, HRB 10751 > Steuernummer: 003 240 97505 > Aufsichtsratsvorsitzender: Burchard Steinbild > Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer > > ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! > http://www.otrs.com/de/support/enterprise-subscription/ > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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