Hi Amol, have you tried clicking on the "New" icon at the top of the page in the ConfigItem view?
Best reagrds, Udo Amol Wadkar wrote: > Hi Michiel, > > Thanks for the reply. > > I am using 'r...@localhost' <mailto:'r...@localhost'> as user > and belongs to *itsm-configitem.* > I am able to create Config-items but as a class like > computer,Hardware,Network..etc. > > I want to create an item of class computer like Desktop-2583, with its > attributes as, > RAM-256, processor-Intel dual core, HDD-130GB...etc > > Kindly suggest a way in this regards. > > Thanks. > > Regards, > Amol. > > On Tue, Nov 10, 2009 at 1:44 PM, Michiel Beijen <[email protected] > <mailto:[email protected]>> wrote: > > Hi Amol, > > After you install the Config Management package, there is a new > group created on your system, called *itsm-configitem*. It seems > like the account you use is not a member of this group but only of > the group *admin*. > > Please make sure your user account is a member of the group > *itsm-configitem* or, if you use roles, that he has a role that is a > member of this group. If so, you'll have an option in the navigation > bar called 'Config Item' and you can click that, and then 'New', to > create a new CI. > > ((enjoy)) > - > Michiel Beijen > R&D > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Deutschland > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business Location: Bad Homburg, Country Court: Bad Homburg, > Commercial register: 10751, Tax ID: 003 240 > 97505 Chairman of the Board: Burchard Steinbild, Managing Board: > André Mindermann (CEO), Martin Edenhofer > > CU@ IIR Service Desk Forum in Mainz (Germany) > > <http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews%5BbackPid%5D=51&cHash=ef91fa143e> > and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! > > > On Tue, Nov 10, 2009 at 7:59 AM, Amol Wadkar > <[email protected] <mailto:[email protected]>> wrote: > > Hi Team, > > I am working on OTRS ITSM 2.4 and I stuck with an issue. > I can create CI class but not its instance or its item. > > Can anyone helpout us in this regards. > > Thanks and Regards, > Amol > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > ------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ -- Udo Bretz Software Developer OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
