Hi Nils, >> ...this feature is available in our OTRS extension Kix4OTRS >> OTRS::CiCS(::ITSM). You can download it at http://www.cape-it.de >> <http://www.cape-it.de/>. > > > Does this require the whole CiCs Framework?
...yes the package OTRS::CiCS::ITSM requires OTRS::CiCS to be already installed. viele Gruesse, Torsten Thau -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de
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