OLA ITILERS Gostaria muito do comentário de vocês, tanto dos "quietinhos" quanto dos que sempre respondem e-mails, a respeito.
Abraços Gustavo Lens Minarelli Gerente de Projetos Consultor IT Service Management CapGemini R. Samuel Morse, 120 04576-060 São Paulo - SP [EMAIL PROTECTED] mobile: 55 11 8106 8062 Trecho retirado de: Practical Project Management - Harvey A. Levine Here's a familiar scene. It is played out daily, across the world. The firm finds itself with a "project." It "assigns" the project to one or more project leaders. Other people are asked to contribute to the project. The work starts. Responding to an inquiry from a senior level person, the project leader reports, "We're not sure where we're going, but we're making good time." The boss asks, "Where's the plan?" Leader responds, "Who has time to plan? We are already in over our heads." Leader continues, "Where are all the people whom I was promised?" Boss asks, "Where is the project charter? And, besides, without the plan how do we know what you need and when?" Well, you can fill in the rest. It goes on and on and gets worse and worse. The firm is not set up to work on projects. Roles are not clear. Procedures are nonexistent. Senior management expects that projects will be staffed and managed, but has not provided any mechanism or protocols. They fail to realize that executing and managing projects is not the same as normal daily operations. Meeting deadlines, working with increased risk, using people who normally work in different departments, working to stay within defined budgets, controlling scope creep-these are special characteristics of the projects' environment. It's not "business as usual." The firm must take steps to organize for projects. This does not mean that there must be a projectized organization. ------------------------ Yahoo! Groups Sponsor --------------------~--> Get Bzzzy! (real tools to help you find a job). Welcome to the Sweet Life. http://us.click.yahoo.com/A77XvD/vlQLAA/TtwFAA/67folB/TM --------------------------------------------------------------------~-> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gestão de TI - Mantida e moderada por Gilberto Biasoto - IT gbiasoto @ yahoo.com.br ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
