Prezados,
Qual seria a estrutura ideal de HelpDesk a ser montada para a seguinte situação.
Empresa com +- 500 Usuários
Cerca de 300 Desktop e 80 notebook
Suporte a 80 usuários externos Notebook (vendedores, gerentes, etc)
Atendimento de 500 a 600 chamados mês.
Obrigado
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