I had to change the subject line a bit to reflect my post.
On the jaws 11 beata I'm having a focus issue with thunderbird I believe
version 2.0. I think.
I can get to the subject of the message, but I can't get to the body of
the message.
have you thunderbird users noticed the same thing?
Michael Hansen wrote:
Thanks Eric, I will be emailing you shortly!
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Eric Damery
Sent: Tuesday, September 01, 2009 4:05 PM
To: [email protected]
Subject: Re: [JAWS-Users] Problems Installing JAWS 11 Beta
Michael,
It sounds like there might be a corrupt download of the file but I'm not
certain.
If you would, it could be useful if you run the installer again with
logging turned on so we can get a look at the log to determine what is
happening. To do this, here are the steps:
1. Save the file you downloaded to an empty sub folder.
2. Now, from the Run Dialog, type in the path to that file along with
the file name followed by a space and then: /log
So, it might look like: c:\tempfolder\j11.0.340-32bit.exe /log
Note that if this is 64 bit, the file name should be different.
3. After trying to install, the log of the install will be in the same
folder. Submit that to our Test department. If you zip it and email it
to me directly, I'll pass it to them.
Regards,
Eric Damery
[email protected]
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Michael
Hansen
Sent: Tuesday, September 01, 2009 2:38 PM
To: [email protected]
Subject: [JAWS-Users] Problems Installing JAWS 11 Beta
Hi everyone,
When trying to install the JAWS 11 public beta, I get the following
error:
"There is a problem with this Windows Installer package. A program
required for this install to complete could not be run. Contact your
support personnel or package vendor."
What does this mean? I have tried uninstalling and reinstalling JAWS 10
and it installs normally. I am having some other system problems,
however; I cannot check for updates, and IE 8 has problems installing.
This after installing Vista SP 2. Might this be a related problem, or
is this a JAWS problem?
Thanks,
Michael
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