Ann, Flor &elf Thanks to all of you the problem is solved. I am not sure exactly what fixed it, but I will explain what I did by making notes within your instructions. Your instructions will be followed by my comments starting ***DCM. Thanks to all.
Dave Flor : Another thing you might put on the list is, that the Normal.dot (Word Template) file might have become corrupted. In that case, deleting the normal.dot file (with Microsoft Word closed) will fix it, as the next time you open word it will replace with a fresh normal.dot . ***DCM - I did that first. Elf: one thing I would do is go to the start menu shortcuts, hit the apps key on the application link, open the properties dialog, and in the box where it says run: combo box arrow down to "maximized" and try opening it and reading something this way. ***DCM This was the second thing I did. I then restarted the computer and opened a document. For the first time I was able to get to the menus with the PC cursor. I did Ann's checklist including switching from Print mode to normal. Ann: I'm guessing you have tried everything on the list, but just in case ... 1. Is the application maximized? ***DCM Yes 2. Is the document maximized? ***DCM Yes 3. Is the zoom set to 75% or thereabouts? ***DCM Yes 4. is the font a reasonable size? ***DCM Times New Roman 12 5. Is the font something JAWS can read easily? ***DCM Times New Roman 12 6. What does the status line say? ***DCM Didn't look, it was working. 7 If you select-all, copy, paste the document into either Wordpad, Notepad, or into Word, can you then read it? ***DCM Didn't have to, it was working. David Maynard Macon County Senior Services (828) 349-2200, Ext: 2731 [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Ann Byrne Sent: Wednesday, February 15, 2012 9:25 PM To: [email protected] Subject: Re: [JAWS-Users] Can't read Word docs in 2003 Be sure that view is set to normal. I think alt-control-n will do it, but so will the view menu. At 10:14 AM 2/15/2012, you wrote: >Hello; > >Perhaps this has been discussed here before but I had nearly given up >on Jaws 13 so wasn't following. I can not read a .doc from MSWord 2003 >on a XP Pro machine. All I get from the pc cursor is silence unless I use the say >line. The say line keystroke says "blank" even if the jaws cursor can >read the line. Has anyone else had this behavior. > >This problem may be connected with my problem with reading the headers >in my Outlook2003. I contacted FS support on the Outlook problem and >received a ticket number. I gave them a number and a time when I >would be at the machine. I received a message on voice mail when I was >not at work. I Called the number I was given and a cell number but >never received a return call. I'll say no more on FS support. > >If anyone has a fix or work-around for either of these problems I would >surely appreciate it > >Going back to Jaws 12 again. > >David Maynard >Macon County Senior Services >(828) 349-2200, Ext: 2731 >[email protected] > > >For answers to frequently asked questions about this list visit: >http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
