Inthaneelf,
I am tired of reporting things to them and getting canned responses from one
of their lower-level techs that shows he doesn't have a clue and sometimes
appears like he never read the original report.
Now, having said that, if you are lucky enough to get things elevated, Mr.
Downey and Greeley (sp) are excellent and usually can find a solution.
As one who was formerly involved in the AT field as a dealer, it is getting
harder and harder to find good support these days. I think both because of
the product complexity and niche market, I don't know frankly how these
small companies can continue to provide decent tech support. There is in my
opinion only one compamy who really hasn't dropped the ball as far as tech
support for assistive technology.
Steve
----- Original Message -----
From: "inthaneelf" <[email protected]>
To: <[email protected]>
Sent: Sunday, February 10, 2013 5:47 PM
Subject: Re: [JAWS-Users] some links won't open even when hitting shift
enter
its a jaws 14 thing, and Eric? can you submit it? I'm using j13 with ie.7
on
2 computers and i.e. 9 on one and have no such troubles except for that
"one
letter off" thing in outlook with jaws 13 and I've herd... stress the herd
I
don't know it for a fact, jaws 14
and folks, even if you have reported it, do so until they reply even if
its
just a "were looking into it" note that's not automated, I do and have not
even gotten a rude statement thrown at me for it, in fact I got thanked
once
for making sure they knew about a problem!
the folks there really are not as bad as some would make them out to be!
I disagree with some things there doing, and a few other issues, but I
just
paid my new SMA, I don't want to use second best, or third, and NVDA
although its come a long long way, is not equal yet, and has a lot to go
before it is.
thanks all,
inthaneelf
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Flor Lynch
Sent: Thursday, February 07, 2013 1:54 PM
To: [email protected]
Subject: Re: [JAWS-Users] some links won't open even when hitting shift
enter
An alternative is to use Firefox, where html5 is better understood than
in IE.
In Internet Explorer, you could try turning off the virtual cursor with
Insert+z, then find
the link and press enter on it. Then Toggle the virtual cursor on again
with insert+z to resume normal operation.
----- Original Message -----
From: "joanne" <[email protected]>
To: <[email protected]>
Sent: Thursday, February 07, 2013 5:28 PM
Subject: [JAWS-Users] some links won't open even when hitting shift
enter
I have noticed that some links will not open at all, and this happens
on many websites of late. I may not have my HTML or some other setting
set right, but even trying to do a shift enter, which works sometimes
because some links open in a new browser window, doesn't help. This is
Jaws 14 so not sure if it's a Jaws 14 thing or something in my
configuration settings. I also get the message on some pages that tell
me to upgrade I.E. but I refuse to use 9 because a lot of people have
had trouble navigating or downloading using 9. Are some links
configured in some way to where Jaws can't line up with the link and
open? I can switch to another version to see if the problem persists
but wanted to ask first if anyone has seen kind of a frequent thing
with websites where links just won't open. And it's not the whole
site, just to be clear. It's just certain links on the sites, which
leads me to believe there's something about the link itself that makes
it impossible to open. Do I have to put it back to mouse-over setting
in HTML? I have it not to speak that but should it be put back, as
some links have something to do with something mouse-over related?
Which I don't really know the meaning of but just puzzled about this
whole thing.
Hope someone can help.
Joanne
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