Hi Lenny, When in the processes page of the task manager see if there is a More Details button. I am not using Windows 7 but I think there should be such a button that will show more of the running processes. Even if you find the Windword.exe processes and end the tasks that really will only cause you to not have to restart your system. You might also want to check your folder where documents are saved and see if the owner versions of documents are being deleted by Word when you close documents. These files start with a tilde followed by a dollar sign and then the rest of the file name. If these are not being deleted by Word because of documents not being shut down correctly then the type of error message you are getting can result. Deleting them and restarting your system might or might not help. You might consider doing a repair on the Office installation. If you have Microsoft Office go to Programs and Features in the control panel. In the list of installed programs find Microsoft Office. If you have Word that is not part of an Office installation then find that program in the list. Use the application key and choose the "change" menu item. In the resulting dialog choose the repair button and then follow prompts. It will take a while to complete.
Hopefully, this will work for you. Take care. Brian Lee [email protected] -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Lenny McHugh Sent: Wednesday, August 21, 2013 7:28 PM To: [email protected] Subject: Re: [JAWS-Users] the word problem Brian, i just launched word and that file is not listed in any of the pages -----Original Message----- From: Brian Lee Sent: Wednesday, August 21, 2013 10:15 PM To: [email protected] Subject: Re: [JAWS-Users] the word problem Hello Lenny, When you opened the task manager did you go to the processes page tab? It sounds like you might have just checked the applications that were open in the application page. Use Ctrl with tab key in the task manager to get to the processes tab and then check the list of items for more than one listing of the winword.exe process. Use the end task button if you find winword.exe. This might not be the case but if all you found were listings for the 3 applications that were open at the time then you might not have been in the processes page of the dialog. I hope you get it worked out. Take care. Brian Lee Sent from my iPhone On Aug 21, 2013, at 5:10 PM, "Lenny McHugh" <[email protected]> wrote: > Well, I thought that I had the problem and maybe a work around. I sure > was wrong. > I just wanted to modify a document. In my documents I clicked on the > file and it opened in word, as it should. Made the changes and went to save. > Again I received the notification that the normal template is in use > by another application. Used ctl shift escape to see what was running. > Only 3 items. word 2010, my documents and jaws. > I attempted a force shutdown on word. I then received a few other > errors about the global template being changed. Just forced a restart > of the computer. > > > > --- > Please visit my home page, it is motivational, educational, > inspirational > > with a touch of humor. > There is also a very extensive resource list for the blind. > http://LennyMcHugh.com > International Brotherhood of Magicians member #43990R > > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
