Yes. In those cases you can try using another browser or opening a browser in safe mode, but it is possible those actions might also fail. Having one of these security programs installed on and ran from a flash drive can be helpful. If it is necessary to run an application from a command prompt outside of Windows then sighted assistance is required.
Take care. Brian Lee brianl...@charter.net -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Kevin Lee Sent: Sunday, February 15, 2015 3:26 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] message from web page is it possible that a virus can prevent you from downloading things like microsoft safety scanner and definitions? -----Original Message----- From: Brian Lee Sent: Sunday, February 15, 2015 1:51 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] message from web page Hi Kevin, The procedures can vary considerably depending on the type of malware and what the malware is intended to do. Making sure that anti-spyware and antivirus applications are up-to-date and doing full system scans are important steps to take. Hopefully, if the malware is activated the antivirus program will detect it and offer to quarantine or delete it. There are removal tools that can be downloaded and used as well. These can be put on flash drives and used on infected computers. ClamWin Portable, Sophos Anti Rootkit Portable, Microsoft Safety Scanner, AVG has one, and there are others. Quite often these tools run outside of Windows to do the removal. Vipre has one that I think needs to be run in safe mode. I am quite sure that by killing the process and then emptying the Internet cache that Holger will take care of the pop up window he got. Otherwise, making sure his antivirus and anti-spyware programs have up-to-date definitions and running full system scans will hopefully detect and remove the malware. Take care. Brian Lee brianl...@charter.net -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Kevin Lee Sent: Sunday, February 15, 2015 12:19 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] message from web page what are procedures if the malware was installed? -----Original Message----- From: Brian Lee Sent: Sunday, February 15, 2015 11:43 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] message from web page Hello Holger, First of all, if you haven't done much with the computer and the window with the message is still open then you should kill the process. Go into task manager by using CTRL with shift and escape. Use CTRL with tab key until you are in the processes page of the dialog box and in the list of running processes. If focus is in the list of processes then use the letter I until you find iexplore.exe. Tab to the "End task" button and use spacebar. Confirm that you want to end the process by using spacebar on the button again. You might need to close the task manager and open it again to confirm if the iexplore.exe process was stopped as it remains in the list until you close the task manager. If after you reopen the task manager the iexplore.exe is gone from the list then just close task manager, if not then kill any remaining iexplore.exe processes. You can then go into your control panel and open Internet Explorer options. Tab across until you find the button for clearing Internet cache and do that procedure. You might then want to run CCleaner to empty temp files from other locations. Killing the processes and emptying the cache should work unless the malware got installed. Take care. Brian Lee brianl...@charter.net From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Holger Fiallo Sent: Sunday, February 15, 2015 10:28 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] message from web page This happen yesterday. -----Original Message----- From: Lenny McHugh Sent: Sunday, February 15, 2015 12:09 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] message from web page when did this start? If just today go to system restore and see if you can restore to a date prior to when it happened. -----Original Message----- From: Holger Fiallo Sent: Sunday, February 15, 2015 1:09 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] message from web page Hi, all Getting this message from web page and it does not closed when I run my IE. It says call 888-283-5495. Hellp. I know is a malware. MSE did not see it or remove it. When I went to microsoft and got their download to remove malware did not see it or do anything. Help. Holger Fiallo For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ Holger Fiallo For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ ----- No virus found in this message. Checked by AVG - www.avg.com Version: 2015.0.5645 / Virus Database: 4284/9119 - Release Date: 02/15/15 For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
