This is not specifically related to your problem, but it is similar
enough. I feel your pain. The ISP in my area has a site where you can
make updates to your account, change payment information, and so on. The
problem with the site is that at the bottom of the page where the
changes are made, there is a check box that says "I accept the terms and
conditions". Only one problem, Jaws does not see this as a check box.
Hitting space bar or enter does absolutely nothing. I spent 20 minutes
using IE and Firefox trying to check that stupid box after updating
credit card information. It took using the OCR function and making a
guess as to where to click to finally get that box checked. I had to
take a trip to the cable company today to turn in a couple boxes, and I
let them have it. I wasn't rude, but flat out told them that their site
was a pain to work with. All that to say it might be worth contacting
the people who run the site and see what they can do. Now whether it
will do any good is another story, but it can't hurt to try.
Shane
On 8/18/2015 9:13 PM, Christopher Sabine, ONH Consulting wrote:
HI Steve. When I press F to navigate by form field, JAWS says there are no
more form fields. The form fields only populate when the buttons populate;
if there were a checkbox, JAWS would recognize this as a form field. I would
check the box and tab to the "I agree" button, but this isn't the case.
Chris.
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Steve
Sent: Tuesday, August 18, 2015 9:47 PM
To: [email protected]
Subject: Re: [JAWS-Users] Problem completing a privacy agreement screen on a
HRportal commonly used in job applications
I think there is a checkbox you have to check before the buttons are
available.
----- Original Message -----
From: Christopher Sabine, ONH Consulting
To: [email protected]
Sent: Tuesday, August 18, 2015 9:04 PM
Subject: [JAWS-Users] Problem completing a privacy agreement screen on a
HRportal commonly used in job applications
Hello all.
I realize I rarely post on the JAWS users list, but I'm helping a family
member apply for online jobs and have run into an issue with one of the big
online candidate profile sites that I think could be JAWS related. The issue
is with People Answers.
People Answers (http://www.peopleanswers.com) is a Website that companies
use to host online assessments and questionnaires for job candidates. When I
log in to the site to begin a job assessment from an employer using this
portal, I'm forwarded to a page asking me to scroll through an agreement and
click "I Agree" to except it. When I scroll through the agreement, JAWS
reads, "I Agree button unavailable" and "I do not agree unavailable." The
sighted person I'm working with says the button is grayed out, and she can't
click on "I Agree."
I've scrolled through the entire agreement at least three times this evening
using Internet Explorer; I also tried this page under Mozilla Firefox with
the same result. I've had similar issues with this portal in the past. So
far, I've only gotten this button to populate correctly twice, and both
times it's taken me an hour to scroll through the information on the
agreement multiple times.
The agreement itself consists of two sections: a privacy statement and terms
of use. Both have separate links to allow you to open and print the privacy
statement and terms of service, then close the page to return to the
application. I've had to open and close the page multiple times to get the
"I agree" buttons to populate correctly. This evening, I was unable to do so
at all after scrolling to the bottom of the page at least three times under
Internet Explorer 11 and once under Mozilla Firefox 40. I'm using JAWS 16,
build 4350 with a 64-bit PC running Windows 10.
I'd like to know if anyone is familiar with this online job portal and has
any solutions to this.
Thanks in advance.
Chris.
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