Shane.
Exactly the kind of recommendation I was afraid of, actually. The third
party platform in question is something that several companies with online
job applications I've come across use; there is no contact information or a
direct way to reach them for tech support. I suspect it's the same way with
your ISP unless you want to go through an overseas call center and have no
one respond to the issue because they don't know the first thing about
assistive technology. I'm sure whoever the person at the counter who took
your cable boxes today got an earful and didn't comprehend half of what you
said.
Unlike your situation though, there is no indication of a check box before
clicking on the "I agree button." You're supposed to scroll to the bottom of
this very comprehensive privacy / terms of service agreement with 12 long
clauses that takes a half an hour to read if you just do a say all in JAWS;
once you reach the bottom, the I agree" and "I do not agree" buttons are
supposed to populate. The couple of times I finally did get this page to
work, JAWS will recognize the populated buttons correctly as form fields.
Problem is getting the buttons to become enabled / populate in the first
place.
I'm also not sure if it's necessarily a JAWS issue or a problem with the
site recognizing that you've actually read the privacy agreement thoroughly
enough for its satisfaction and giving you the option to except or decline.
My sighted relative is having basically the same problem, but she isn't web
savvy enough to navigate the kind of complex, multi-part forms common in
online job applications nowadays.
I could demonstrate the issue but would have to go into my relatives job
application to do this.
Thanks,
Chris
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Shane Hecker
Sent: Tuesday, August 18, 2015 10:38 PM
To: [email protected]
Subject: Re: [JAWS-Users] Problem completing a privacy agreement screen on
an HR portal commonly used in job applications
This is not specifically related to your problem, but it is similar enough.
I feel your pain. The ISP in my area has a site where you can make updates
to your account, change payment information, and so on. The problem with the
site is that at the bottom of the page where the changes are made, there is
a check box that says "I accept the terms and conditions". Only one problem,
Jaws does not see this as a check box.
Hitting space bar or enter does absolutely nothing. I spent 20 minutes using
IE and Firefox trying to check that stupid box after updating credit card
information. It took using the OCR function and making a guess as to where
to click to finally get that box checked. I had to take a trip to the cable
company today to turn in a couple boxes, and I let them have it. I wasn't
rude, but flat out told them that their site was a pain to work with. All
that to say it might be worth contacting the people who run the site and see
what they can do. Now whether it will do any good is another story, but it
can't hurt to try.
Shane
On 8/18/2015 9:13 PM, Christopher Sabine, ONH Consulting wrote:
HI Steve. When I press F to navigate by form field, JAWS says there
are no more form fields. The form fields only populate when the
buttons populate; if there were a checkbox, JAWS would recognize this
as a form field. I would check the box and tab to the "I agree" button,
but this isn't the case.
Chris.
-----Original Message-----
From: JAWS-Users-List [ <mailto:[email protected]>
mailto:[email protected]]
On Behalf Of Steve
Sent: Tuesday, August 18, 2015 9:47 PM
To: <mailto:[email protected]>
[email protected]
Subject: Re: [JAWS-Users] Problem completing a privacy agreement
screen on a HRportal commonly used in job applications
I think there is a checkbox you have to check before the buttons are
available.
----- Original Message -----
From: Christopher Sabine, ONH Consulting
To: <mailto:[email protected]>
[email protected]
Sent: Tuesday, August 18, 2015 9:04 PM
Subject: [JAWS-Users] Problem completing a privacy agreement screen on
a HRportal commonly used in job applications
Hello all.
I realize I rarely post on the JAWS users list, but I'm helping a
family member apply for online jobs and have run into an issue with
one of the big online candidate profile sites that I think could be
JAWS related. The issue is with People Answers.
People Answers ( <http://www.peopleanswers.com>
http://www.peopleanswers.com) is a Website that
companies use to host online assessments and questionnaires for job
candidates. When I log in to the site to begin a job assessment from
an employer using this portal, I'm forwarded to a page asking me to
scroll through an agreement and click "I Agree" to except it. When I
scroll through the agreement, JAWS reads, "I Agree button unavailable"
and "I do not agree unavailable." The sighted person I'm working with
says the button is grayed out, and she can't click on "I Agree."
I've scrolled through the entire agreement at least three times this
evening using Internet Explorer; I also tried this page under Mozilla
Firefox with the same result. I've had similar issues with this portal
in the past. So far, I've only gotten this button to populate
correctly twice, and both times it's taken me an hour to scroll
through the information on the agreement multiple times.
The agreement itself consists of two sections: a privacy statement and
terms of use. Both have separate links to allow you to open and print
the privacy statement and terms of service, then close the page to
return to the application. I've had to open and close the page
multiple times to get the "I agree" buttons to populate correctly.
This evening, I was unable to do so at all after scrolling to the
bottom of the page at least three times under Internet Explorer 11 and
once under Mozilla Firefox 40. I'm using JAWS 16, build 4350 with a 64-bit
PC running Windows 10.
I'd like to know if anyone is familiar with this online job portal and
has any solutions to this.
Thanks in advance.
Chris.
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