Re: [JAWS-Users] Problem completing a privacy agreement screen on an HR portal commonly used in job applications

Tue, 18 Aug 2015 19:42:07 -0700

Ally Bank has both checkboxes and radio buttons that behave like this. I managed to get one of them to work with NVDA once. I was lucky enough to not have switched everything over as I was hoping to do, and you could probably transfer money in to get it at a machine later with the fee reimbursements, but the online access became not worth the trouble.
----- Original Message ----- From: "Shane Hecker" <[email protected]> 
To: <[email protected]>
Sent: Tuesday, August 18, 2015 9:37 PM
Subject: Re: [JAWS-Users] Problem completing a privacy agreement screen on an HR portal commonly used in job applications 



This is not specifically related to your problem, but it is similar 
enough. I feel your pain. The ISP in my area has a site where you can make 
updates to your account, change payment information, and so on. The 
problem with the site is that at the bottom of the page where the changes 
are made, there is a check box that says "I accept the terms and 
conditions". Only one problem, Jaws does not see this as a check box. 
Hitting space bar or enter does absolutely nothing. I spent 20 minutes 
using IE and Firefox trying to check that stupid box after updating credit 
card information. It took using the OCR function and making a guess as to 
where to click to finally get that box checked. I had to take a trip to 
the cable company today to turn in a couple boxes, and I let them have it. 
I wasn't rude, but flat out told them that their site was a pain to work 
with. All that to say it might be worth contacting the people who run the 
site and see what they can do. Now whether it will do any good is another 
story, but it can't hurt to try.


Shane

On 8/18/2015 9:13 PM, Christopher Sabine, ONH Consulting wrote:

HI Steve. When I press F to navigate by form field, JAWS says there are 
no
more form fields. The form fields only populate when the buttons 
populate;
if there were a checkbox, JAWS would recognize this as a form field. I 
would

check the box and tab to the "I agree" button, but this isn't the case.

Chris.

-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Steve
Sent: Tuesday, August 18, 2015 9:47 PM
To: [email protected]

Subject: Re: [JAWS-Users] Problem completing a privacy agreement screen 
on a

HRportal commonly used in job applications

I think there is a checkbox you have to check before the buttons are
available.

----- Original Message -----
From: Christopher Sabine, ONH Consulting
To: [email protected]
Sent: Tuesday, August 18, 2015 9:04 PM
Subject: [JAWS-Users] Problem completing a privacy agreement screen on a
HRportal commonly used in job applications


Hello all.


I realize I rarely post on the JAWS users list, but I'm helping a family

member apply for online jobs and have run into an issue with one of the 
big
online candidate profile sites that I think could be JAWS related. The 
issue

is with People Answers.


People Answers (http://www.peopleanswers.com) is a Website that companies

use to host online assessments and questionnaires for job candidates. 
When I

log in to the site to begin a job assessment from an employer using this

portal, I'm forwarded to a page asking me to scroll through an agreement 
and

click "I Agree" to except it. When I scroll through the agreement, JAWS
reads, "I Agree button unavailable" and "I do not agree unavailable." The

sighted person I'm working with says the button is grayed out, and she 
can't

click on "I Agree."



I've scrolled through the entire agreement at least three times this 
evening
using Internet Explorer; I also tried this page under Mozilla Firefox 
with

the same result. I've had similar issues with this portal in the past. So
far, I've only gotten this button to populate correctly twice, and both
times it's taken me an hour to scroll through the information on the
agreement multiple times.



The agreement itself consists of two sections: a privacy statement and 
terms
of use. Both have separate links to allow you to open and print the 
privacy

statement and terms of service, then close the page to return to the

application. I've had to open and close the page multiple times to get 
the
"I agree" buttons to populate correctly. This evening, I was unable to do 
so
at all after scrolling to the bottom of the page at least three times 
under
Internet Explorer 11 and once under Mozilla Firefox 40. I'm using JAWS 
16,

build 4350 with a 64-bit PC running Windows 10.



I'd like to know if anyone is familiar with this online job portal and 
has

any solutions to this.


Thanks in advance.


Chris.



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