Thanks Jim, Really we did not test with both company signing on to T24 at the same time, all the dress rehearsal we did were don on saturday and the Head office dont open on saturday. But as adviced i'll forward to TEMENOS HD.
Regards Henry On Tue, Dec 1, 2009 at 8:57 PM, Jim Idle <[email protected]> wrote: > Sounds like you forgot to do a trial run of this before going live. It’s > golden rule number 17.b.ii J > > > > However, you need to talk with TEMENOS help desk rather than this list I > think. Maybe there is something obvious that the T24 guys here know, but > rather than wait, you should call TEMENOS I should think. > > > > Jim > > > > > > > > *From:* veyan henry [mailto:[email protected]] > *Sent:* Tuesday, December 01, 2009 9:28 AM > *To:* jbase > *Subject:* T24: TILL NOT OPEN > > > > Hi All, > > > > Please i need your assistance urgently. > > we just concluded migration and Go-Live of a subsidiary of a bank in > another contry on Saturday 20091128. Users from the subsidiary were able to > sign into the system from their country and posted transactions on sunday > 20091129, but on Monday once the Head office signed into T24, the subsidiary > especially Tellers could not sign in, they keep getting the error msg Till > Not Open. > > We noticed that once the users at the Head Office sign out of T24 in the > evening, the subsidiary users are able to sign in and work efficiently. > > Both Head office and subsidiary are using the same server. > > > > Please i need your help on this. > > > > Regards > > Henry > > -- > Please read the posting guidelines at: > http://groups.google.com/group/jBASE/web/Posting%20Guidelines > > IMPORTANT: Type T24: at the start of the subject line for questions > specific to Globus/T24 > > To post, send email to [email protected] > To unsubscribe, send email to [email protected] > For more options, visit this group at > http://groups.google.com/group/jBASE?hl=en > > -- > Please read the posting guidelines at: > http://groups.google.com/group/jBASE/web/Posting%20Guidelines > > IMPORTANT: Type T24: at the start of the subject line for questions > specific to Globus/T24 > > To post, send email to [email protected] > To unsubscribe, send email to [email protected] > For more options, visit this group at > http://groups.google.com/group/jBASE?hl=en > -- Please read the posting guidelines at: http://groups.google.com/group/jBASE/web/Posting%20Guidelines IMPORTANT: Type T24: at the start of the subject line for questions specific to Globus/T24 To post, send email to [email protected] To unsubscribe, send email to [email protected] For more options, visit this group at http://groups.google.com/group/jBASE?hl=en
