I tend to think it would actually be a good idea. I don't see paid
support services replacing this mailing list. I see paid support
services offering value beyond that of this list. This might include
phone support, formal patches/fixes, training services, etc. When
working on a project with a tight time schedule, you cannot always
afford to wait for a mail response or work through
describing/understanding problems and solutions through email. I think
such services would be very beneficial to the corporate world and would
help promote JBoss as a "legitimate" contender.
Scot.
[EMAIL PROTECTED] wrote:
> I do not like this idea, why :
>
> 1 - JBoss is open source and free, until now, I have receive from JBoss the
> best support I have ever seen, due to discussion groups
> and attention of Rickard, and others peoples involved in the project. If we
> cancel this kind of support, I m not sure that the project will
> have the same success.
> So, why having payed support, when this free support cost nothing, is
> really good, and come from peoples that shares experiences
> and knowledge.
> If we have payed support, by example a team of 10 guy with good knowledge,
> until now I have a helpdesk of more than 100 real
> developers.
>
> 2 - Often, some project manager like to have payed support (even if it is
> not necessary). Why ? simply because if their project
> failed, they can say that the problems are due to poor and/or bad support
> (I have already see this !!! Yes). Also, for Telkel, they
> can have some problems in Justice too ! Args !
> I have a friend that is an expert of this kind of problems, and he say that
> it is possible (rare, but possible !).
>
> I think this project must be completely free
>
> Christophe
>
>
>
>
>
> Shahar Solomianik
>
> <[EMAIL PROTECTED] To: "'jBoss'"
><[EMAIL PROTECTED]>
> om> cc:
>
> Sent by: Subject: RE: [jBoss-User]
>Jboss support services
> <[EMAIL PROTECTED]
>
> -dogs.com>
>
>
>
>
>
> 01/25/01 04:47 PM
>
> Please respond to
>
> "jBoss"
>
>
>
>
>
>
>
>
> I am willing to get paid for answering questions about jBoss !
> not that I commit to give the right answer if at all... :-)
>
> Shahar
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Kemp Randy-W18971
> Sent: Thursday, January 25, 2001 4:09 PM
> To: '[EMAIL PROTECTED]'
> Subject: [jBoss-User] Jboss support services
>
>
> I have a marketing idea: it may be garbage or it may be great. What about
> Telkel offering support services for Jboss, at a fee, of course? If you
> look at Resin, for example, the JSP engine at www.caucho.com, they are open
> source, but they do have a support structure you can buy into. I was just
> thinking about this, as more companies may open up to Jboss if there is a
> company offering paid support.
>
>
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