This seems to be great for me and you, but not so great for the
people actually doing the work and providing the support. TANSTAAFL.
And the fact that a company provides actual support for a product
tends to attract **more** developers to the project. These people
don't work for the company which means more free support people
roaming mailing lists and such. Witness Zope.
Personally, I'd be jazzed if a company offered paid support. That
would mean:
(1) the people who know the most about JBoss could get paid to work
full-time on it;
(2) Companies where we might implement JBoss wouldn't be as hesitant
about using an open-source product if there were someone they could
email/phone directly.
Chris
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: "jBoss" <[EMAIL PROTECTED]>
Sent: Thursday, January 25, 2001 11:19 AM
Subject: RE: [jBoss-User] Jboss support services
>
> I do not like this idea, why :
>
> 1 - JBoss is open source and free, until now, I have receive from
JBoss the
> best support I have ever seen, due to discussion groups
> and attention of Rickard, and others peoples involved in the
project. If we
> cancel this kind of support, I m not sure that the project will
> have the same success.
> So, why having payed support, when this free support cost nothing,
is
> really good, and come from peoples that shares experiences
> and knowledge.
> If we have payed support, by example a team of 10 guy with good
knowledge,
> until now I have a helpdesk of more than 100 real
> developers.
>
> 2 - Often, some project manager like to have payed support (even
if it is
> not necessary). Why ? simply because if their project
> failed, they can say that the problems are due to poor and/or bad
support
> (I have already see this !!! Yes). Also, for Telkel, they
> can have some problems in Justice too ! Args !
> I have a friend that is an expert of this kind of problems, and he
say that
> it is possible (rare, but possible !).
>
> I think this project must be completely free
>
> Christophe
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