Hi. This morning I'm unable to access a credit card account at Bank of America. 
After logging in and clicking on the text version of my latest statement, I get 
a message to the effect, "We're unable to complete your request at this time." 
I've had this problem in the past at BofA with IE. After I got that message 
numerous times, a bank tech support rep determined I could access the account 
with Firefox. As far as she was concerned, that was sufficient. Since then, 
I've been able to access the account with IE. However, this morning neither 
browser works.

Does anyone else have this experience? Any suggestions? Several people here 
have reported positive online experiences with BofA, but I always find it 
frustrating.
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