Resending. Sorry, I used the wrong sending address before and got bounced.
On 30/09/2011, at 10:29 PM, todd rme wrote: > On Fri, Sep 30, 2011 at 11:56 AM, Sven Burmeister > <sven.burmeis...@gmx.net> wrote: >> Am Donnerstag, 29. September 2011, 13:25:49 schrieb Sebastian Kügler: >>>> It's frustrating for users submitting bug reports when an easily >>>> reproducible bug sits in the queue, without even a comment, for six >>> >>>> months. For the record, I'm referring to this bug report here: >>> This posting of bugreports to mailinglists is often seen as unnecessary, and >>> unfair since you're bringing attention to your pet bugs, which >>> disadvantages others' pet bugs. Please don't do it, your bug likely ends up >>> lower on developers' priority lists, and it sometimes causes bad blood (as >>> can be seen in recent history). >> >> Ok, so if a user reports a bug and gets no answer for weeks, what should he >> do? Keep posting to the bug every few weeks, blog about it, private email to >> the dev, ask on IRC (which would not be much different than a mailinglist), >> post to the forums? If that makes no sense to start not caring about the bug. >> Not a good choice, is it? > > I don't think any of those are good options, since all of them have > the same result: spamming developers with huge amounts of useless > information. This would only make it far more difficult to manage bug > reports. Just being patient seems like the only solution that could > work in practice on a large scale. Surely there is some kind of database app behind bugzilla? Would it not be possible to produce reports and summaries that highlight and prioritise bugs according to how long they have been unanswered, what part of KDE they are in and what is their likely severity and impact on users? The latter two items are hard to assess automatically, I know. However, I think there should at least be a policy of escalating priority with age. This approach, if feasible, might also help spot situations sooner where the presumed maintainer has gone away. Just my 10c, Cheers, Ian Wadham. >> Visit http://mail.kde.org/mailman/listinfo/kde-devel#unsub to unsubscribe <<
