I only get in here to make improvements to my settings...its always better to consult people with experience.
Anthony ----- Original Message ----- From: "Charles Patterson" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, June 22, 2004 8:55 AM Subject: Re: KX-T: TDA100 Initial Confusion > Hi Michael, > > > Sounds like a few sour dealers out there terrified > > of users actually doing things themselves..... > > Nah, actually the other way around, we long for users who can do things > right themselves. > Just for history, the debate goes back a lot further than 6 months, more > like 5-6 years. Over the past years some users complained very loudly that > Panasonic had no right to require training to get their software, and they > expressed that us dealers were just ripping off customers. The same dealers > who are always passing along free advice on this list every day. > > Most users on this list are quite savvy and can figure out things with a > little prodding and appreciate good help, only a few ever got nasty. Most > dealers/installers on the list are also quite happy to help others solve > quirky problems, we learn from everyone's questions. The reality of the > telecom world though is that the savvy end users are the minority among > system users. The ones here on this list are the ones who decided to search > it out. Out of about 350 to 400 TD customers of mine, I've only had about 4 > who ever asked about being able to program it themselves, and after trying, > only 1 continued but he now has enormous respect for my skills and calls me > regularly for assistance. > > The KXTD series distribution got a bit out of hand through internet sellers, > so there are still many gripes there among dealers for that. But Panasonic > has made it absolutely clear that the TDA is not to be sold that way. The > result is that when a question pops up "I just got a new TDA system, where > can I get the software?" of course, creates a few raised eyebrows. Once the > dust settles, it'll all work out. You may have to have a bit of patience and > a perhaps a bit of tough skin, but the answers are there. > > Charles > > > > > Sounds like a few sour dealers out there terrified > > of users actually doing things themselves..... > > down; I'm happy to pay for expertise when I need it, > > but don't want to be locked out of my hardware just > > to create an artificial market for dealers to charge > > for unnecessary service.... > > > > Still, I wasn't after a political debate; I asked > > for assistance, and if you don't want to offer it, > > that's up to you...if you want to rant, that's also up to you. > > > > Funny, this group was a lot friendlier six months ago...have > > a new breed of users joined ? > > > > Regards, > > > > > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
