Hi Michael, > Sounds like a few sour dealers out there terrified > of users actually doing things themselves.....
Nah, actually the other way around, we long for users who can do things right themselves. Just for history, the debate goes back a lot further than 6 months, more like 5-6 years. Over the past years some users complained very loudly that Panasonic had no right to require training to get their software, and they expressed that us dealers were just ripping off customers. The same dealers who are always passing along free advice on this list every day. Most users on this list are quite savvy and can figure out things with a little prodding and appreciate good help, only a few ever got nasty. Most dealers/installers on the list are also quite happy to help others solve quirky problems, we learn from everyone's questions. The reality of the telecom world though is that the savvy end users are the minority among system users. The ones here on this list are the ones who decided to search it out. Out of about 350 to 400 TD customers of mine, I've only had about 4 who ever asked about being able to program it themselves, and after trying, only 1 continued but he now has enormous respect for my skills and calls me regularly for assistance. The KXTD series distribution got a bit out of hand through internet sellers, so there are still many gripes there among dealers for that. But Panasonic has made it absolutely clear that the TDA is not to be sold that way. The result is that when a question pops up "I just got a new TDA system, where can I get the software?" of course, creates a few raised eyebrows. Once the dust settles, it'll all work out. You may have to have a bit of patience and a perhaps a bit of tough skin, but the answers are there. Charles > Sounds like a few sour dealers out there terrified > of users actually doing things themselves..... > down; I'm happy to pay for expertise when I need it, > but don't want to be locked out of my hardware just > to create an artificial market for dealers to charge > for unnecessary service.... > > Still, I wasn't after a political debate; I asked > for assistance, and if you don't want to offer it, > that's up to you...if you want to rant, that's also up to you. > > Funny, this group was a lot friendlier six months ago...have > a new breed of users joined ? > > Regards, > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
