if you collect smdr output: use account codes (our installs typ use 4 digits - may be up to 10 digits, i think). issues: do they need to be verified?, that table is limited, we typ use last four dig of ssn for toll control
the smdr will present the ext number, so you can track the calling/ans ext. issues: someone using someone elses ext for a few hours. the time will be from off-hook to on-hook (includes ringing time and no answers on outgoing) hint: set smdr time start to 5 sec, a good average for us. a new line is created for each hold-pickup at new ext. on the same call, the account code might not duplicate on the new line (just dont remember) hope that helps -larry 11/4/04 9:09:46 PM, "Steve Ponnath" <[EMAIL PROTECTED]> wrote: >Hardware KXTD1232-4, KXTVS200, 10CO, 16ext. > > > > >I haven't seen a direct method to handle this situation: > >Have several individuals that make calls from their extensions on client's >business. For example, one guy handles executive searches. > >Each caller needs to identify calls back to his clients, and they may call >the same number for multiple clients. So, >Caller 1 Client 45 555-1212 6mins >Caller 1 Client 55 555-1212 12mins >Caller 1 Client 34 555-1212 4mins >Caller 2 Client 45 555-1212 16mins >Caller 2 Client 55 555-2000 42mins >Caller 2 Client 34 555-1212 44mins > >I want to total, >Client 45 22mins >Client 55 54mins >Client 34 48mins > >I have been looking at the Panalog software. The Panasonic person >recommended account codes, one for each client, but it appears that there >are only 128 account codes so I would have to cycle back through them too >quickly to keep the accounting clean. > >Any better ideas? > >Thanks! > > > > > >_________________________________________________________________ >KX-T Mailing list --- http://kxthelp.com/ >Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
