do you know what's really bad for business? Your published give away prices on your website I know what your response is going be, but try to imagine the pros and cons and you'll see
----- Original Message ----- From: "Michael N. Marcus" <[EMAIL PROTECTED]> To: "Dawn Schelinski" <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]> Sent: Sunday, September 30, 2001 5:53 PM Subject: Re: KX-T: A proper installation > > > > Just after I was certified on the Panasonic KXTD series, one of the > > competitors offered me a job with them. One thing they told me in the > > interview is that when the install is happening, it should be done right, > to > > avoid any return visits. > > Dawn, that's a very anti-customer attitude, and ultimately bad for business, > too. > > Just because an installation is done "right," you can't assume there won't > be any return visits. > > Holding a customer's hand is as important as holding a punchdown tool. > > When we install a system, our contract usually specifies two or three return > visits for additional instruction, and programming changes. > > It's naive to expect that all the employees (or family members) will be > present -- and will understand and remember -- all of the important aspects > of using a system, and will know how they want it programmed. > > We know there will be questions and requests for changes, so we make the > customer know we will be back to help them several times at no additional > charge; yet we also set a limit to the "free" return trips to protect > ourselves. > > Michael N. Marcus > AbleComm, Inc. > www.ablecomm.com etc. > > > > ********************************************************* > * To unsubscribe, e-mail [EMAIL PROTECTED] * > * The KXT-Digest Home Page: http://kxthelp.com/ * > ********************************************************* ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * *********************************************************
