> do you know what's really bad for business? > Your published give away prices on your website > I know what your response is going be,
Maybe you don't know... We don't give phone systems away, Harry. Please don't confuse AbleComm with sucidal dealers who have no respect for the products or themselves and sell at "P-price" or below. When we sell to do-it-yourselfers we charge less than when we are responsible for onsite service, but we are not embarassed to make a profit. We don't get into price wars. Competing only on price is ultimately suicidal, and it is no good for our families or our customers if we can't afford to stay in business. We compete on our overall mix of price/service/selection/info/reputation, etc. This month we celebrate our 24th anniversary in the phone business. Very few phone system vendors have been in business that long. We are both pioneers and survivors. We have become the biggest Panasonic phone system dealer in the world, but we don't have the lowest prices in the world. There's a message there. Michael N. Marcus AbleComm, Inc. but try to imagine the pros and cons > and you'll see > > ----- Original Message ----- > From: "Michael N. Marcus" <[EMAIL PROTECTED]> > To: "Dawn Schelinski" <[EMAIL PROTECTED]> > Cc: <[EMAIL PROTECTED]> > Sent: Sunday, September 30, 2001 5:53 PM > Subject: Re: KX-T: A proper installation > > > > > > > > Just after I was certified on the Panasonic KXTD series, one of the > > > competitors offered me a job with them. One thing they told me in the > > > interview is that when the install is happening, it should be done > right, > > to > > > avoid any return visits. > > > > Dawn, that's a very anti-customer attitude, and ultimately bad for > business, > > too. > > > > Just because an installation is done "right," you can't assume there won't > > be any return visits. > > > > Holding a customer's hand is as important as holding a punchdown tool. > > > > When we install a system, our contract usually specifies two or three > return > > visits for additional instruction, and programming changes. > > > > It's naive to expect that all the employees (or family members) will be > > present -- and will understand and remember -- all of the important > aspects > > of using a system, and will know how they want it programmed. > > > > We know there will be questions and requests for changes, so we make the > > customer know we will be back to help them several times at no additional > > charge; yet we also set a limit to the "free" return trips to protect > > ourselves. > > > > Michael N. Marcus > > AbleComm, Inc. > > www.ablecomm.com etc. > > > > > > > > ********************************************************* > > * To unsubscribe, e-mail [EMAIL PROTECTED] * > > * The KXT-Digest Home Page: http://kxthelp.com/ * > > ********************************************************* > > > > > ********************************************************* > * To unsubscribe, e-mail [EMAIL PROTECTED] * > * The KXT-Digest Home Page: http://kxthelp.com/ * > ********************************************************* > ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * *********************************************************
