I completely agree with Jim on this one. We have 2 other Panasonic dealers in our small town. The piece that sets us apart is the fact that we stand by the customer when they have an installation. Too many times we are getting calls from other dealers' customers, wanting support and training. We currently are the highest price, but we are also providing the most with each installation. System Planning, Technicians that are not only certified, but experienced, desi labeling, after install training, these are the most important features! Not just the fact that Panasonic is a reliable and stable product. That 30 unlimited support is vital to the succes of an installation and future business.
Just after I was certified on the Panasonic KXTD series, one of the competitors offered me a job with them. One thing they told me in the interview is that when the install is happening, it should be done right, to avoid any return visits. It's not just a matter of doing it right the first time, it also entails making sure the customer knows what they have! Needless to say, I did not take the job with a company that does not provide excellent customer service even though on the front end, their product is less expensive. Sorry to continue the venting, but it is a very valid vent. Dawn -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of JimMarks Sent: Wednesday, September 26, 2001 5:45 PM To: [EMAIL PROTECTED] Subject: KX-T: A proper installation Any proper installation from a knowledgeable installer should not require anyone to look elsewhere or anywhere for technical support or proper programming or administration? I am happy that I offer my clients at installation 30 days of unlimited support & readministration they may require or request. These systems are complicated enough that most customers do not understand what they can do, or what they want them to do until they get them installed and then play with then for a while. How can someone sell and send a programmed file to a site without onsite administration for employees and printing a custom instruction manuals and desi strips? All this internet sales stuff has created a clinetle of clueless panasonic consumers that buy the product from the raves they get from this list and then get raped or have to fight for months to get problems rectified that should have been fixed the next day from a trained installers. I have been blasted before by the certified/ not certified installers & consumers so go ahead and do it again. But my closing statement will still be you get WHAT YOU PAY FOR. If you want the lowest bidder, he is HERE on the internet somewhere! I am not the lowest bidder and I hope I never will be! Sorry for the Venting, but that is my opinion........Jim Jim Marks Denville Wiring Systems NJ, USA. 973-627-7088 ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * ********************************************************* ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * *********************************************************
